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Auditoria del servicio : cómo medir y satisfacer las necesidades del cliente / Humberto Serna Gómez, John Jairo Gómez ; colab. Patricia Serna H., Sergio Serna H., María Dolores Rodríguez.

by Serna Gómez, Humberto [autor.].

Series: Serie gerentesMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : RAM Editores, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486a, ... Not available: Biblioteca CESA: Damaged (1).

Cómo implementar el kaizen en el sitio de trabajo (Gemba) / Masaaki Imai ; traducción de Gloria Rosas Lopetegui.

by Imai, Masaaki [autor.] | Rosas Lopetegui, Gloria [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : McGraw-Hill Interamericana, 1998Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / I31c, ... Not available: Biblioteca CESA: Damaged (1).

Gestión estratégica organizacional / Jorge Eliécer Prieto Herrera.

by Prieto Herrera, Jorge Eliécer [autor.].

Series: Colección ciencias administrativasEdition: 3a edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2011Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.4012 / P989g, ... Not available: Biblioteca CESA: Damaged (1).

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