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		Planeación y gestión estratégica : teoría, metodología / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Serie gerentesEdition: 4a. edition / actual., corrected y aum. con nuevos casos.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Ram Editores, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / S486p. Place hold Request article Add to cart (remove)
		Auditoria del servicio : cómo medir y satisfacer las necesidades del cliente / Humberto Serna Gómez, John Jairo Gómez ; colab. Patricia Serna H., Sergio Serna H., María Dolores Rodríguez. by Serna Gómez, Humberto [autor.]. Series: Serie gerentesMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : RAM Editores, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486a, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Gerencia estratégica : planeación y gestión estratégica / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Serie gerentesEdition: 5a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / S486g. Place hold Request article Add to cart (remove)

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