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		Neuromarketing : ¿por qué tus clientes se acuestan con otro si dicen que les gusta tú? / Néstor Braidot. by Braidot, Nestor [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Gestión 2000, 2014Publisher: [Madrid] : [s.e.], 2013Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.80019 / B814n, ... Place hold Request article Add to cart (remove)
		Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. by Toister, Jeff [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : American Managament Association, 2013Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / T646s, ... Place hold Request article Add to cart (remove)
		Gerencia del servicio : alternativa para la competitividad / Mario Enrique Uribe Macías. by Uribe Macías, Mario Enrique [autor.]. Series: Gestión empresarialEdition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ediciones de la U, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / U762g 2013. Place hold Request article Add to cart (remove)
		Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. by Toister, Jeff [autor.]. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : American Managament Association, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 T646s. Place hold Request article Add to cart (remove)
		Servicio con pasión : siete casos exitosos de servicio al cliente en América Latina / Gabriel Vallejo López, Fernando Sánchez Paredes. by Vallejo López, Gabriel [autor.] \| Sánchez Paredes, Fernando [autor]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish, English Publisher: Bogotá : Norma : Carvajal Educación, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.412 V182s 2013. Place hold Request article Add to cart (remove)
		The ten principles behind great customer experience / Matt Watkinson. by Watkinson, Matt [autor.]. Edition: Primera edición.Material type: Text; Nature of contents: ; Literary form: Not fiction ; Audience: General; Language: English Publisher: Harlow, Inglaterra : Financial Times, 2013Copyright date: ©2013Other title: The 10 principles behind great customer experience.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W336 2013. Place hold Request article Add to cart (remove)

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