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Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.

by Toister, Jeff [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : American Managament Association, 2013Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / T646s, ...

Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.

by Toister, Jeff [autor.].

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : American Managament Association, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 T646s.

The four steps to the epiphany : successful strategies for products that win / Steven G Blank.

by Blank, Steven G [autor.].

Edition: 5a edición.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Pescadero, CA : K&S Ranch Press, 2013Other title: 4 steps to the epiphany : Successful strategies for products that win.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / B642f 2013.

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