Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.
Material type:
TextLanguage: English Publisher: [Washington D.C.] : American Managament Association, 2013Description: 202 páginas : ilustracionesContent type: texto Media type: computadora Carrier type: recurso en líneaISBN: 9780814431993Subject(s): Empleados -- Entrenamiento | Mercadeo relacional | Sistema de información en mercadeo | Relaciones con los clientes -- Administración | Preferencias de los consumidoresDDC classification: 658.812
| Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|---|
Recurso electrónico
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Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
Recursos de información electrónicos y digitales | 658.812 T646s (Browse shelf(Opens below)) | Ej. 1 | Ej. 1 | Available | Disponible Kindle No 0048, 166, 167, 171, 172 | 0474 |
Total holds: 0
Disponible Kindle.
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