Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.
Material type:
TextLanguage: English Publisher: New York : McGraw-Hill Education, 2013Description: 222 páginas : IlustracionesContent type: texto Media type: computadora Carrier type: recurso en líneaISBN: 9780071808088Subject(s): Capacitación de empleados | Actitud de los empleados | Éxito en los negocios | Liderazgo empresarial | Relaciones con los clientes | Servicio al clienteDDC classification: 658.3124 | Item type | Current library | Collection | Call number | Copy number | Status | Notes | Date due | Barcode | Item holds |
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Recurso electrónico
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Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
Recursos de información electrónicos y digitales | EBR658.3124 / L664u 2013 (Browse shelf(Opens below)) | Ej. 1 | Available | Disponible Kindle No 0048, 166, 167, 171, 172. | LE00101 |
Disponible Kindle.
Note from the author ; Prologue ; Pulling back the curtain : the orientation ; Lesson 1: setting the stage for success ; Lesson 2: capture hearts and minds ; Lesson 3: it takes art and science ; Lesson 4: gather facts and feelings ; Lesson 5: be willing to change or be willing to perish ; Lesson 6: simplify the complex ; Lesson 7: the honeymoon will end ; Lesson 8: keep plussing the show ; Lesson 9: beyond orientation ; Lesson 10: the language of success ; Lesson 11: give back ; Lesson 12: communicate globally ; Lesson 13: work hard, play hard.
How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? This book examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and more.
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