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Leading Change : an action plan from the world's foremost expert on Business Leadership / John P. Kotter.

by Kotter, John P, 1947- [autor.].

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Harvard Business School Press, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: EBR658.406 / K87l 1996.

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The One to One Future : Building relationships one customer at a time / Don Peppers, Martha Rogers, PhD.

by Peppers, Don [autor.] | Rogers, Martha [coautor].

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Currency, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: NNN.

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