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		Calidad estratégica total aplicada T.Q.M. Process y calidad de servicios y acercamiento al cliente / Jorge Alfredo Hermida, Ruben Roberto Rico. by Hermida, Jorge Alfredo [coautor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Buenos Aires : Macchi, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H554c. Place hold Request article Add to cart (remove)
		Los costos en la calidad / Barrie Dale. by Dale, B [autor] \| Plunkett, James J [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Editorial Iberoamérica, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / D139c. Place hold Request article Add to cart (remove)
		Cómo construir una cultura de calidad total : guía para su implantación en la empresa / Joe Batten ; prólogo de Zig Ziglar ; traductor Laura D. Garibay Bellono. by Batten, Joe [autor.] \| Garibay Bellono, Laura D [traductor] \| Grepe Philip, Nicolás [editor] \| Ziglar, Zig. Series: Serie 50 minutosEdition: Editor Nicolás Grepe Philp.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / B335c, ... Place hold Request article Add to cart (remove)
		Planeación estratégica de la calidad total / Hernando Marino Navarrete. by Marino Navarrete, Hernando [autor.]. Series: AdministraciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Tercer Mundo Editores, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / M337p, ... Place hold Request article Add to cart (remove)
		Strategic benchmarking : how to rate your company's performance against the world's best / Gregory H Watson. by Watson, Gregory H [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : John Wiley, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / W337s. Place hold Request article Add to cart (remove)

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