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		La satisfaccion total del cliente : la estrategia de 25 compañías europeas lideres en calidad de servicio / Jacques Horovitz. by Horovitz, Jacques [autor.] \| Angstadt, Michel \| Jurgens Panak, Michele. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : McGraw Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H292s. Place hold Request article Add to cart (remove)
		El proceso estratégico : conceptos, contextos y casos / Henry Mintzberg, James Brian Quinn ; traducción Georgina Greenham Castillo ; revisión técnica Noe Urzua Bustamante, Alejandro Roberto Rodas Carpizo. by Mintzberg, Henry [autor.] \| Greenham Castillo, Georgina [traductor] \| Pérez Bonilla, José Tomás [editor] \| Quinn, James Brian, 1928- \| Rodas Carpizo, Alejandro Roberto [revisión] \| Urzúa Bustamante, Noé [revisión]. Edition: 2a. edition / Editor José Tomás Pérez Bonilla.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Prentice Hall Hispanoamericana, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / M667p. Place hold Request article Add to cart (remove)
		Reingeniería : cómo aplicarla con éxito en los negocios / Daniel Morris, Joel Brandon ; traducción Cecilia Avila de Barón ; revisión técnica Roberto Rosero Hinestroza. by Morris, Daniel [autor.] \| Ávila de Barón, Cecilia [traductor] \| Rosero Hinestroza, Roberto [revisión]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : McGraw\Hill, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / M875r. Place hold Request article Add to cart (remove)
		Organizational behavior / Fred Luthans. by Luthans, Fred [autor.]. Edition: 7 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw-Hill, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4001 / L973o. Place hold Request article Add to cart (remove)
		Reingeniería en la gerencia : cómo modificar el trabajo gerencial para redisenar con éxito / James Champy ; traducción de Jorge Cárdenas Nannetti. by Champy, James - Cárdenas Nannetti, Jorge [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Norma, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / CH449r. Place hold Request article Add to cart (remove)
		Reingeniería de procesos de negocios / Henry J. Johansson ... [y otros] ; translator Rodolfo Navarro Salas. by Johansson, Henry J [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Noriega Editores, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / J65r. Place hold Request article Add to cart (remove)
		Liderazgo para el Siglo XXI / Lynne Joy McFarland. by Mcfarland, Lynne Joy [autor.] \| Senn, Larry E. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : McGraw\Hill, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.4092 / M143l, ... Place hold Request article Add to cart (remove)
		The strategy process : concepts, contexts, cases / Henry Mintzberg, James Brian Quinn. by Mintzberg, Henry [autor.] \| Quinn, James Brian, 1928-. Edition: Third edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / M667s. Place hold Request article Add to cart (remove)
		Reingeniería del cambio : diez claves para transformar la empresa / Benoit Grovard, Francis Meston ; translator Angels Farlete Maré. by Grouard, Benoit [autor.] \| Farlete Maré, Angels [traductor] \| Meston, Francis [coautor]. Series: Estrategia y Gestion CompetitivaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Alfaomega, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G882r. Place hold Request article Add to cart (remove)
		Cómo lograr un liderazgo éxitoso : blo mejor de las estrategias Kaizen / Tony Barnes ; Leonardo Cano, traductor. by Barnes, Tony [autor.] \| Cano, Leonardo. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: [Bogotá] : McGraw-Hill, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.4092 / B261c, ... Place hold Request article Add to cart (remove)
		El proceso estratégico : conceptos, contextos y casos / Henry Mintzberg, James Brian Quinn, John Voyer. by Mintzberg, Henry, 1928- [autor.] \| Quinn, James Brian \| Voyer, John. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Addison Wesley, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / M667p. Place hold Request article Add to cart (remove)
		De las vacas sagradas se hacen las mejores hamburguesas : estrategias rompeparadigmas para desarrollar personas y organizaciones dispuestas al cambio / Robert Kriegel y David Brandt ; traducción Margarita Cárdenas. by Kriegel, Robertj [autor.] \| Cárdenas, Margarita [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.4092 / K926v, ... Place hold Request article Add to cart (remove)
		Mission possible : becoming a world\class organization while there's still time / Ken Blanchard & Terry Waghorn ; with Jim Ballard. by Blanchard, Kenneth H [autor.] \| Ballard, Jim, 1933- \| Waghorn, Terry. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / B639m. Place hold Request article Add to cart (remove)
		Dirección estratégica : análisis de la estrategia de las organizaciones / Gerry Johnson y Kevan Scholes ; traducción José E. Alarcón Batlle... [y otros] ; editor Juan Stumpf ; prólogo Francisco Tarragó Sabaté. by Johnson Gerry [autor.] \| Alarcon Batlle, Jose E [traductor] \| Espluga Sellarés, Cor María [traductor] \| Scholes, Kevan \| Stumpf, Juan [editor] \| Tarragó Sabaté, Francisco [prólogo]. Edition: 3a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Prentice Hall, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.4012 / J661d, ... Place hold Request article Add to cart (remove)
		Líderes para el Siglo XXI / Alfonso Siliceo Aguilar. by Siliceo Aguilar, Alfonso [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.4092 / S583l, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Introduction to organizational behaviour / Helga Drummond. by Drummond, Helga [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Oxford (England) : Oxford University Press, 2000Online access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4 / D795i. Place hold Request article Add to cart (remove)
		Cómo gerenciar costos de la calidad : manual para empresas de bienes y servicios : codificación y dinámica contable, estados financieros, indicadores de gestión / Hugo Riveros González ; edición Clemencia Bonilla Olano. by Riveros González, Hugo [autor.] \| Bonilla Olano, Clemencia [editor] \| Escuela de Administración de Negocios. EAN. Centro de Investigaciones. Edition: 1a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : EAN, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / R622c. Place hold Request article Add to cart (remove)
		Empresas familiares / Ernesto J Poza. by Poza, Ernesto J [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Thomson, 2005Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.04 / P893e. Place hold Request article Add to cart (remove)

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