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Customer relationship management : a strategic imperative in the world of e-business / editor Stanley A. Brown.

by Brown, Stanley A [editor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Toronto ; New York : John Wiley & Sons Canada, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2000.

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Customer experience management field manual : the guide for buiding your top performing CX program / Jeff Sheehan.

by Sheehan, Jeff [autor.].

Edition: Primera edición.Material type: Text Text; Nature of contents: biography; Literary form: Not fiction ; Audience: General; Original language: English Publisher: Orlando : Boston Business Books, 2021Copyright date: ©2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / SH541 2021.

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  • Colegio de Estudios Superiores de Administración - CESA
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  • Bogotá, Colombia
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