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Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.

by Peppers, Don [autor.] | Rogers, Martha.

Edition: Second edition.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : John Wiley & Sons, 2011Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P424m, ... Not available: Biblioteca CESA: Damaged (1).

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Más allá del customer experience / Raúl Amigo ; prólogo de Don Peppers .

by Amigo, Raúl [autor.] | Peppers, Don [prólogo .].

Series: Colección acción empresarialMaterial type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Madrid : LID Editorial Empresarial ; Ediciones de la U, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A516a 2016.

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  • Colegio de Estudios Superiores de Administración - CESA
  • Diagonal 34ª # 5ª-23
  • PBX: 339 53 00 – 1189 -1120
  • Bogotá, Colombia
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