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Auditoria del servicio metodologia / Humberto Serna Gomez.

by Serna Gómez, Humberto [autor.] | Gomez, John Jairo | Universidad de lol Andes. Facultad de Administracion, Universidad de lol Andes. Facultad de Administracion.

Series: Mercadeo ; no.29Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Universidad de los Andes. Facultad de Administracion, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S486a.

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Auditoria del servicio : cómo medir y satisfacer las necesidades del cliente / Humberto Serna Gómez, John Jairo Gómez ; colab. Patricia Serna H., Sergio Serna H., María Dolores Rodríguez.

by Serna Gómez, Humberto [autor.].

Series: Serie gerentesMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : RAM Editores, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486a, ... Not available: Biblioteca CESA: Damaged (1).

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  • Colegio de Estudios Superiores de Administración - CESA
  • Diagonal 34ª # 5ª-23
  • PBX: 339 53 00 – 1189 -1120
  • Bogotá, Colombia
  • Términos y condiciones
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