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		Cómo brindar un servicio integral al cliente : lo mejor de las estrategias Kaizen : creación de un poderoso y funcional programa de servicio al cliente / Patricia Wellington ; edition Lily Solano Arévalo ; translator Angela García Rocha ; revised téc. Roberto Hinestroza. by Wellington, Patricia [autor.] \| García Rocha, Angela [traductor] \| Hinestroza, Roberto \| Solano Arévalo, Lily [editor]. Series: Lo mejor de las estrategias KaizenMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : McGRAW\HILL, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / W452c. Place hold Request article Add to cart (remove)
		Administración de producción y operaciones : manufactura y servicios / Richard B. Chase, Nicholas J. Aquilano, F. Robert Jacobs ; traducción Angela García Rocha, Mildred Ciociano González ; revisión técnica Angela Soler Castillo, Guillermo Alzate Vargas, Jaime Vargas del Valle. by Chase, Richard B [autor.] \| Alzate Vargas, Guillermo \| Aquilano, Nicholas J \| Ciociano González, Mildred [traductor] \| García Rocha, Angela [traductor] \| Jacobs, F. Robert \| Solano Arévalo, Lily [editor] \| Soler Castillo, Angela M \| Vargas Del Valle, Jaime. Edition: 8a. edition / Editora Lily Solano Arévalo.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : McGraw\Hill Interamericana, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / CH487a. Place hold Request article Add to cart (remove)
		Creciendo en un entorno digital : la generación net / Don Tapscott ; Angela García Rocha, traductora ; Lily Solano Arévalo, editora. by Tapscott, Don [autor.] \| García Rocha, Angela \| Solano Arévalo, Lily. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: [Bogotá] : McGraw-Hill, 1998Availability: Items available for loan: Biblioteca CESA (1)Call number: 371.39445 / T175c. Place hold Request article Add to cart (remove)

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