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		Cómo incrementar la calidad productividad en su empresa / H. J. Harrington ; traducción : Roberto A. Hass García. by Harrington, H. James [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H311c. Place hold Request article Add to cart (remove)
		Hablemos de calidad : 96 preguntas que siempre deseó usted plantear a Phil Crosby / Philip B. Crosby ; traducción: Roberto A. Haas García. by Crosby, Philip B [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México ; Bogotá : McGraw\Hill, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C949h. Place hold Request article Add to cart (remove)
		La calidad : eje de la empresa japonesa experiencias sobre su manejo en el Japón / Rafael Igancio Pérez Uribe. by Pérez Uribe, Rafael Ignacio [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Universidad Externado de Colombia, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / P438c. Place hold Request article Add to cart (remove)
		Company\wide total quality control / Shigeru Mizuno ; english translation rights arranged with JUSE Press. by Mizuno, Shigeru [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Tokyo : Asian Productivity Organization, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / M685c. Place hold Request article Add to cart (remove)
		Control de calidad y beneficio empresarial / Ronald H. Lester, Norbert L. Enrick, Harry E. Mottley, Jr. ; versión española por Jesús Nicolau Medina. by Lester, Ronald H [autor.] \| Enrick, Norbert Lloyd, 920 \| Mottley, Harry E. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Ediciones Díaz de Santos, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L642c. Place hold Request article Add to cart (remove)
		I know it when I see it : a modern fable about quality / John Guaspari. by Guaspari, John [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : AMACOM American Management Association, 1985Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G917i. Place hold Request article Add to cart (remove)
		Cómo lograr la calidad en bienes y servicios / Raúl Cárdenas Herrera ; prólogo de José Peón Escalante. by Cárdenas Herrera, Raúl A [autor.] \| Peón Escalante, José. Series: Area ingeniería industrialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Noriega Editores, Editorial Limusa, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C266c. Place hold Request article Add to cart (remove)
		Unconditional quality / David A. Garvin ... [and others]. by Garvin, David A [autor.]. Series: A Harvard Business Review PaperbackMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, c1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / U54u. Place hold Request article Add to cart (remove)
		La cadena de la calidad / John M. Groocock ; versión española por Jesús Nicolau Medina, Mercedes Gozalbes Ballester. by Groocock, John M [autor.] \| Gozalbes Ballester, María Mercedes [traductor] \| Nicolau Medina, Jesús [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G873c. Place hold Request article Add to cart (remove)
		El cliente es lo primero : estrategia para un servicio de calidad / Diorki SA. by Walker, Denis [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Diaz de Santos, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W178c. Place hold Request article Add to cart (remove)
		La disciplina de los líderes del mercado : no trate de ser el mejor en todo ... su empresa podría fracasar / Michael Treacy, Fred Wiersema ; traducción Adriana de Hassan. by Treacy, Michael [autor.] \| Hassan, Adriana de [traductor] \| Wiersema, Frederik D. Edition: Edición Armando Bernal M., Lucrecia Monárez T.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Grupo Editorial Norma, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T784d. Place hold Request article Add to cart (remove)
		Administración y control de la calidad / James Robert Evans, William M. Lindsay ; traductor Virgilio González Pozo. by Evans, James Robert, 1950- [autor.] \| Anzures, María Bruna [revisión] \| González Pozo, Virgilio [traductor] \| Lindsay, William M. Edition: Revisora técnica y editorial Bruna Anzures.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / E92a. Place hold Request article Add to cart (remove)
		Erase una vez una fábrica : fábula sobre la calidad / John Guaspari ; traducción, Marcela de Narváez. by Guaspari, John [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Bogotá : Grupo Editorial Norma, 1996Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.568 / G917e, ... Place hold Request article Add to cart (remove)
		The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael [autor.] \| Wiersema, Frederik D. (Frederik Derk). Edition: [Expanded edition].Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Reading, MA : Addison\Wesley Pub. Co., 1997Online access: Contributor biographical information \| Publisher description \| Table of contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T784d. Place hold Request article Add to cart (remove)
		Management : quality and competitiveness / John M. Ivancevich, Peter Lorenzi, Steven J. Skinner with Philip B Crosby. by Ivancevich, John M [autor.] \| Lorenzi, Peter \| Skinner, Steven J. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Burr Ridge, Ill : Irwin, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4001 / I93m. Place hold Request article Add to cart (remove)
		El valor de la calidad en los servicios bancarios : sistemass gerenciales efectivos que incrementan las utilidades, abaten costos y brindan un servicio competitivo al cliente / Janet L. Gray. by Gray, Janet L [autor] \| Harvey, Thomas W [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Limusa, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 332.1 / G778v, ... Place hold Request article Add to cart (remove)
		Metodologías avanzadas para la planificación y mejora : planificación estratégica, BSC, autoevaluación EFQM, Seis Sigma : un sencillo enfoque integrado para las PYMES (con sentido comúm) / Joaquín Membrado Martínez ; prólogo de Eduardo Montes. by Membrado Martínez, Joaquín [autor.] \| Montes, Eduardo [prólogo]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Díaz de Santos, 2007Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.406 / M533m 2007, ... Place hold Request article Add to cart (remove)
		Los equipos de mejoramiento continuo : una estrategia para la calidad y excelencia en el servicio / Humberto Serna Gómez ; edition Eduardo Sáenz Rovner. by Serna Gómez, Humberto [autor.]. Series: Monografías. Serie Mercadeo ; no. 28Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Universidad de los Andes. Facultad de Administración, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.562 / S486e. Place hold Request article Add to cart (remove)
		Mejorando la relación proveedor-cliente / Crosby Associates International ; guión William L. Simon ; dirección general Philip Crosby. by Crosby Associates International \| Crosby, Philip B [director] \| Simon, William L \| Crosby Associates International. Series: Sistema de educación en calidad ; sesión 10Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: Hollywood, CA : Crosby Associates International, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / M516 1988. Place hold Request article Add to cart (remove)
		Calidad con calidez / Producción y transmisión a cargo del ITESM Campus Monterrey; Jorge Pineda y Socorro Fonseca ; moderador Raúl Arturo Derat. by Instituto Tecnológico y de Estudios Superiores de Monterrey \| Derat, Raúl Arturo \| Pineda, Jorge \| Fonseca, Socorro \| Pineda, Jorge. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: México : Instituto Tecnológico y de Estudios Superiores de Monterrey, 1994Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.568 / IN59c 1994, ... Place hold Request article Add to cart (remove)

		Cómo incrementar la calidad productividad en su empresa / H. J. Harrington ; traducción : Roberto A. Hass García. by Harrington, H. James [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H311c. Place hold Request article Add to cart (remove)
		Hablemos de calidad : 96 preguntas que siempre deseó usted plantear a Phil Crosby / Philip B. Crosby ; traducción: Roberto A. Haas García. by Crosby, Philip B [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México ; Bogotá : McGraw\Hill, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C949h. Place hold Request article Add to cart (remove)
		La calidad : eje de la empresa japonesa experiencias sobre su manejo en el Japón / Rafael Igancio Pérez Uribe. by Pérez Uribe, Rafael Ignacio [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Universidad Externado de Colombia, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / P438c. Place hold Request article Add to cart (remove)
		Company\wide total quality control / Shigeru Mizuno ; english translation rights arranged with JUSE Press. by Mizuno, Shigeru [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Tokyo : Asian Productivity Organization, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / M685c. Place hold Request article Add to cart (remove)
		Control de calidad y beneficio empresarial / Ronald H. Lester, Norbert L. Enrick, Harry E. Mottley, Jr. ; versión española por Jesús Nicolau Medina. by Lester, Ronald H [autor.] \| Enrick, Norbert Lloyd, 920 \| Mottley, Harry E. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Ediciones Díaz de Santos, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L642c. Place hold Request article Add to cart (remove)
		I know it when I see it : a modern fable about quality / John Guaspari. by Guaspari, John [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : AMACOM American Management Association, 1985Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G917i. Place hold Request article Add to cart (remove)
		Cómo lograr la calidad en bienes y servicios / Raúl Cárdenas Herrera ; prólogo de José Peón Escalante. by Cárdenas Herrera, Raúl A [autor.] \| Peón Escalante, José. Series: Area ingeniería industrialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Noriega Editores, Editorial Limusa, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C266c. Place hold Request article Add to cart (remove)
		Unconditional quality / David A. Garvin ... [and others]. by Garvin, David A [autor.]. Series: A Harvard Business Review PaperbackMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, c1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / U54u. Place hold Request article Add to cart (remove)
		La cadena de la calidad / John M. Groocock ; versión española por Jesús Nicolau Medina, Mercedes Gozalbes Ballester. by Groocock, John M [autor.] \| Gozalbes Ballester, María Mercedes [traductor] \| Nicolau Medina, Jesús [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G873c. Place hold Request article Add to cart (remove)
		El cliente es lo primero : estrategia para un servicio de calidad / Diorki SA. by Walker, Denis [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Diaz de Santos, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W178c. Place hold Request article Add to cart (remove)
		La disciplina de los líderes del mercado : no trate de ser el mejor en todo ... su empresa podría fracasar / Michael Treacy, Fred Wiersema ; traducción Adriana de Hassan. by Treacy, Michael [autor.] \| Hassan, Adriana de [traductor] \| Wiersema, Frederik D. Edition: Edición Armando Bernal M., Lucrecia Monárez T.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Grupo Editorial Norma, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T784d. Place hold Request article Add to cart (remove)
		Administración y control de la calidad / James Robert Evans, William M. Lindsay ; traductor Virgilio González Pozo. by Evans, James Robert, 1950- [autor.] \| Anzures, María Bruna [revisión] \| González Pozo, Virgilio [traductor] \| Lindsay, William M. Edition: Revisora técnica y editorial Bruna Anzures.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / E92a. Place hold Request article Add to cart (remove)
		Erase una vez una fábrica : fábula sobre la calidad / John Guaspari ; traducción, Marcela de Narváez. by Guaspari, John [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Bogotá : Grupo Editorial Norma, 1996Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.568 / G917e, ... Place hold Request article Add to cart (remove)
		The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael [autor.] \| Wiersema, Frederik D. (Frederik Derk). Edition: [Expanded edition].Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Reading, MA : Addison\Wesley Pub. Co., 1997Online access: Contributor biographical information \| Publisher description \| Table of contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / T784d. Place hold Request article Add to cart (remove)
		Management : quality and competitiveness / John M. Ivancevich, Peter Lorenzi, Steven J. Skinner with Philip B Crosby. by Ivancevich, John M [autor.] \| Lorenzi, Peter \| Skinner, Steven J. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Burr Ridge, Ill : Irwin, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4001 / I93m. Place hold Request article Add to cart (remove)
		El valor de la calidad en los servicios bancarios : sistemass gerenciales efectivos que incrementan las utilidades, abaten costos y brindan un servicio competitivo al cliente / Janet L. Gray. by Gray, Janet L [autor] \| Harvey, Thomas W [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Limusa, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 332.1 / G778v, ... Place hold Request article Add to cart (remove)
		Metodologías avanzadas para la planificación y mejora : planificación estratégica, BSC, autoevaluación EFQM, Seis Sigma : un sencillo enfoque integrado para las PYMES (con sentido comúm) / Joaquín Membrado Martínez ; prólogo de Eduardo Montes. by Membrado Martínez, Joaquín [autor.] \| Montes, Eduardo [prólogo]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Díaz de Santos, 2007Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.406 / M533m 2007, ... Place hold Request article Add to cart (remove)
		Los equipos de mejoramiento continuo : una estrategia para la calidad y excelencia en el servicio / Humberto Serna Gómez ; edition Eduardo Sáenz Rovner. by Serna Gómez, Humberto [autor.]. Series: Monografías. Serie Mercadeo ; no. 28Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Universidad de los Andes. Facultad de Administración, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.562 / S486e. Place hold Request article Add to cart (remove)
		Mejorando la relación proveedor-cliente / Crosby Associates International ; guión William L. Simon ; dirección general Philip Crosby. by Crosby Associates International \| Crosby, Philip B [director] \| Simon, William L \| Crosby Associates International. Series: Sistema de educación en calidad ; sesión 10Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: Hollywood, CA : Crosby Associates International, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / M516 1988. Place hold Request article Add to cart (remove)
		Calidad con calidez / Producción y transmisión a cargo del ITESM Campus Monterrey; Jorge Pineda y Socorro Fonseca ; moderador Raúl Arturo Derat. by Instituto Tecnológico y de Estudios Superiores de Monterrey \| Derat, Raúl Arturo \| Pineda, Jorge \| Fonseca, Socorro \| Pineda, Jorge. Material type: Film; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: México : Instituto Tecnológico y de Estudios Superiores de Monterrey, 1994Availability: Items available for loan: Biblioteca CESA (4)Call number: 658.568 / IN59c 1994, ... Place hold Request article Add to cart (remove)

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