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		Keeping customers / edited, with an introduction by John J. Sviokla and Benson P Shapiro. by Harvard Business Review [autor.] \| Shapiro, Benson P \| Sviokla, J. J. Series: The Harvard Business Review Book SeriesMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K267k. Place hold Request article Add to cart (remove)
		Colección Estrategias de Harvard / Benson P. Shapiro ... [y otros.]. by Shapiro, Benson P [autor.] \| Greenberg, Herbert M \| McConnell, Campbell R. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Bogotá : Editorial Printer Colombiana, 1987Availability: Items available for loan: Biblioteca CESA (13)Call number: 658.3 / C691c 1987, ... Place hold Request article Add to cart (remove)

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