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What customers crave : how to create relevant and memorable experiences at every touchpoint / Nicholas J. Webb.

by Webb, Nicholas J, 1958- [autor].

Edition: Primera ediciónMaterial type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Summary language: English Publisher: New York : American Management Association, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W365w 2017.

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Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger.

by Kinni, Theodore B, 1956- [autor] | Iger, Robert A [prólogo] | Disney Institute [autor].

Edition: Primera ediciónMaterial type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Summary language: English Publisher: New York : Disney Editions, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B365 2011.

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  • Colegio de Estudios Superiores de Administración - CESA
  • Diagonal 34ª # 5ª-23
  • PBX: 339 53 00 – 1189 -1120
  • Bogotá, Colombia
  • Términos y condiciones
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