TY  - BOOK
AU  - Marriott,John Willard
AU  - Ann Brown,Kathy
TI  - The spirit to serve: Marriott's way 
T2  - Business
SN  - 9781607968504
U1  - 658.04 23
PY  - 2022///].
CY  - Florida
PB  - Snowball Publishing
KW  - Gestión empresarial
KW  - Casos
KW  - Administración hotelera
KW  - Siglo XX
KW  - Estados Unidos
KW  - Empresarios
KW  - Emprendimiento empresarial
KW  - Éxito en los negocios
N1  - Contiene información biográfica del autor; Incluye índice (219-232); 1. Road-tested research: the benefits of being a hands-on manager ; 2. The devil is in the detaill - sucess is in the systems ; 3. Give to your employees - and they'il give back to you ; 4. He who listens well learns welln ; 5. Preserve order amid change ; 6. Preserve change amid order ; 7. No tree grows to the  sky ; 8. Never believe your own hype - or what the press says abount you ; 9. Value the organization more than individual players ; 10. Success is a team sport ; 11. Listen to your heart - and don't look back ; 12. Decide to decide
N2  - In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful hoteliers of the twentieth century built Marriott International from a respectable $50-million-a-year enterprise into the mammoth $9-billion multinational giant of today. Told in the words of J. W. Marriott, Jr., The Spirit to Serve distills years of hard-earned wisdom and experience into twelve timeless lessons that managers at any level can implement in their own business lives
ER  -