TY  - BOOK
AU  - Spendolini,Michael
TI  - The benchmarking book
SN  - 0814450776
U1  - 658.568 
PY  - 1992///
CY  - New York
PB  - Amacom
KW  - Benchmarking (Administración)
KW  - Estrategias gerenciales
KW  - Cambio organizacional
KW  - Control de calidad
KW  - Calidad total en administración
N1  - Includes index; The benchmarking concept \\ The benchmarking process \\ Stage 1: determining what to benchmark \\ Stage 2: forming a benchmarking team \\ Stage 3: identifying benchmark partners \\ Stage 4: collecting and analyzing benchmarking information \\ Stage 5: taking action \\ Ethical and legal issues \\ Keys to benchmarking success
ER  -