TY  - BOOK
AU  - Heskett,James L.
TI  - Managing in the service economy
SN  - 0875841309
U1  - 658.91 
PY  - 1986///
CY  - Boston, MA
PB  - Harvard Business School Press
KW  - Industrias de Servicios
KW  - Administracion
KW  - Management
N1  - Includes index; Bibliografía: p 195\204
ER  -