Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L Willard.

By: Brown, Mark Graham [autor.]Contributor(s): Willard, Marsha LMaterial type: TextTextLanguage: English Publisher: Burr Ridge, Ill : Irwin Professional Pub., 1994Description: xviii, 252 páginas : ilustraciones ; 24 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0786301406Subject(s): Administración de la calidad | Circulos de Calidad | Estrategias gerenciales | Cambio organizacional | Control de calidad | Calidad total en administraciónDDC classification: 658.568
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Includes bibliographical references and index.

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