Quality management benchmark assesssment / J. P. Russell.
Material type:
TextLanguage: English Publisher: New York : Quality Resourses, 1991Description: 136 páginas : ilustracionesContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0527916420Subject(s): Servicio a clientes | Planificación estratégica | Cambio organizacional | Control de calidadDDC classification: 658.568
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