Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.

By: Toister, Jeff [autor.]Material type: TextTextLanguage: English Publisher: [Washington D.C.] : American Managament Association, 2013Description: 202 páginas : ilustracionesContent type: texto Media type: sin mediación Carrier type: volumenISBN: 9780814431993Subject(s): Empleados -- Entrenamiento | Mercadeo relacional | Sistema de información en mercadeo | Relaciones con los clientes -- Administración | Preferencias de los consumidoresDDC classification: 658.812
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Libros Libros Biblioteca CESA

Diagonal 34 A No. 5 A - 23 

Casa Incolda

PBX: 339 53 00

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General 658.812 / T646s (Browse shelf(Opens below)) Ej. 1 1 Available 7101019851
Libros Libros Biblioteca CESA

Diagonal 34 A No. 5 A - 23 

Casa Incolda

PBX: 339 53 00

serviciosbiblioteca@cesa.edu.co

Piso 1
General 658.812 / T646s (Browse shelf(Opens below)) Ej. 2 2 Available 7101019852
Total holds: 0

Incluye índice (p.198-202)

Sala Mercadeo.

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