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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies /

Keehley, Patricia, 1955-

Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [y otros]. - First edition. - xx, 251 páginas : ilustraciones ; 24 cm. - The Jossey\Bass public administration series .

Includes bibliographical references (p. 241\244) and index.

ISBN: 0787902993 0787902993

Subjects--Topical Terms:
Administración de la calidad--Estados Unidos
Benchmarking (Administración)--Estados Unidos.
Cambio organizacional.
Control de calidad--Estados Unidos.

Subjects--Index Terms: Benchmarking (administración) -- United States Calidad total en administración pública -- United States

Dewey Class. No.: 350.000684 / K26b

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