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Customer service : skills for success /

Lucas, Robert W.

Customer service : skills for success / Robert W Lucas. - Fourth edition. - xx, 294 páginas : ilustraciones ; 26 cm.

Glosario : p 280\287.

Incluye bibliografía e índice.

ISBN: 9780071277501

Subjects--Topical Terms:
Relaciones con los clientes.
Servicio al cliente.

Dewey Class. No.: 658.812 / L933c

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