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		La satisfacción del cliente : la otra mitad de su trabajo / Dru Scott ; translator Héctor G Tejera. by Scott, Dru [autor.] \| Tejera, Héctor G [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamericana, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S425s. Place hold Request article Add to cart (remove)
		La fórmula del servcio excelente : una guía clara, precisa y fácilmente aplicable en una pequeña empresa, que puede dar a su organización la ventaja competitiva que necesita para superar a sus competidores. Series: Guías de gestión de la pequeña empresaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M297f. Place hold Request article Add to cart (remove)
		Servicio al cliente : métodos de auditoria y medición / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Temas gerencialesEdition: 2a. edition / actualizada y corregida.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1999Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486s, ... Place hold Request article Add to cart (remove)
		CRM : cómo implementar y beneficiarse de la gestión de las relaciones con los clientes :(Customer Relationship Management) / Jay Curry con Adam Curry ; traducido por Carlos Ganzinelli. by Curry, Jay [autor.] \| Curry, Adam \| Ganzinelli, Carlos [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bilbao : Ediciones Gestión 2000, 2002Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C976c, ... Place hold Request article Add to cart (remove)
		CRM a través de internet : cómo identificar, atraer, atender y retener a los clientes con ayuda de internet / Kathlen Sindell ; traductor Juan Castilla Plaza. by Sindell, Kathlen [autor.] \| Castilla Plaza, Juan [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Gestión 2000, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / S616c. Place hold Request article Add to cart (remove)
		Administración de servicios : estrategias de marketing, operaciones y recursos humanos / Christopher H. Lovelock ... [y otros] ; traducción Miguel Ángel Sánchez Carrión, Pilar Mascaró Sacristán, Angel Apuntes Aguirre. by Apuntes Aguirre, Angel [autor.] \| Anta, Marisa De [editor] \| Lovelock, Christopher H \| Mascaró Sacristán, Pilar [traductor] \| Sánchez Carrión, Miguel Angel [traductor]. Edition: Editora Marisa de Anta.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson Educación, Prentice Hall, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898a. Place hold Request article Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- [autor.] \| Meindl, Peter. Edition: 3th edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 2007Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.78 / CH549s. Place hold Request article Add to cart (remove)
		Administración de relaciones con los clientes = : Customer de relationship management / William G. Zikmund, Raymond McLeod, Faye W. Gilbert ; traductora Alicia Reardor Flynn. by Zikmund, William G [autor.] \| Gilbert, Faye W \| Mcleod, Raymond \| Reardor Flynn, Alicia [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish, English Original language: English Publisher: México : Grupo Patria Cultural, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / Z68c. Place hold Request article Add to cart (remove)
		Administración de la cadena de suministro : estrategia, planificación y operación / Sunil Chopra ; traducción Alberto Santiago Fernández Molina y Pilar Carril Villarreal. Edition: 3a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson Educación : Pearson/Prentice Hall, 2008Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.78 / CH549a, ... Place hold Request article Add to cart (remove)
		Clientemanía : nunca es demasiado tarde para construir una empresa centrada en el cliente / Ken Blanchard, Jim Ballard, Fred Finch ; [traducción, Almudena Villamizar G]. by Blanchard, Kenneth H [autor.] \| Ballard, Jim, 933- \| Finch, Frederic E. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá ; Barcelona : Grupo Editorial Norma, 2005Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / B639c, ... Place hold Request article Add to cart (remove)
		Marketing relacional : un nuevo enfoque para la seducción y fidelización del cliente / Pedro J. Reinares Lara, José Manuel Ponzoa Casado ; prólogo de Javier Alvarez. by Reinares Lara, Pedro José [autor.] \| Alvarez Ballesteros Francisco Javier \| Gómez Arnau, Adriana [editor] \| Ponzoa Casado, José Manuel. Series: Prentice hall. Financial TimesEdition: 2a. edition / Edición Adriana Gómez\Arnau.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Pearson Educación, 2004Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / R364m, ... Place hold Request article Add to cart (remove)
		The new marketing / Richard Brookes. by Brookes, Richard, 1945- [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Aldershot (England) : Gower, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B872n. Place hold Request article Add to cart (remove)
		La nueva mercadotecnia / Richard Brookes ; traducción Robert A. Haas. by Brookes, Richard [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw-Hill, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B872n. Place hold Request article Add to cart (remove)
		La cultura de servicio / Jorge Pinedo Rivera. by Pinedo Rivero, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : CESA, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / P649c. Place hold Request article Add to cart (remove)
		El cliente es lo primero : estrategia para un servicio de calidad / Diorki SA. by Walker, Denis [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Diaz de Santos, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W178c. Place hold Request article Add to cart (remove)
		Pensamientos sobre servicio / Jorge Pinedo Rivera. by Pinedo Rivera, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Alborada 2000, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P649p, ... Place hold Request article Add to cart (remove)
		Vivir al cliente / Jorge Pinedo Rivera. by Pinedo Rivera, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Servicios de Comunicación e Información, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / P649v. Place hold Request article Add to cart (remove)
		The future of distribucion : strategies for success in a changing industry / Martin Davis. by Davis, Martin [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: London : Pearson Professional, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / D261f. Place hold Request article Add to cart (remove)
		Conexiones : el programa de capacitación en el servicio de Noel-Levitz para personal de instituciones educativas: guía del líder / John Tschohl Michael, Hovland. by Tschohl, John [autor.] \| Hovland, Michael. Edition: 3ra edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c. Place hold Request article Add to cart (remove)

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