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In search of excellence : lessons from America's best\run companies / Thomas J. Peters and Robert H. Waterman Jr.

by Peters, Thomas J [autor.] | Waterman, Robert H, Jr.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Harper, 1980Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.00973 / P481e.

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Moments of truth : new strategies for today's customer\driven economy / Jan Carlzon.

by Carlzon, Jan, 1941- [autor.].

Series: BusinessMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Harper & Row ; Perennial Library, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.409 / C286m.

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