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		Todo el poder al cliente / Karl Albrecht. by Albrecht, Karl [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Paidós, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341t. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Marketing de servicios : estrategias para turismo, finanzas, salud y comunicación / Marcos Henrique Nogueira Cobra ; traducción y revisión técnica Germán Narváez Rozo. Edition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Bogotá ; Buenos Aires : McGraw Hill, 2000Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / C652m, ... Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Las claves de CRM : gestión de relaciones con los clientes / Paul Greenberg ; traducción Vuelapluma ; edición Mercedes Franco Calvo. by Greenberg, Paul [autor.] \| Franco Calvo, Mercedes [editor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : McGraw\Hill, 2003Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / G798c, ... Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Necesidades de los clientes, implícitas o explícitas : cómo reconocer las necesidades / Incolda. by Incolda. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, [s.f.]Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 I36n. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)

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