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		El sistema de satisfacción del cliente en la calidad total : como definir estándares y procesos en función del cliente / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1991. Place hold Request article Add to cart (remove)
		Clientes de por vida / Gerardo González Uribe; Cesa, Incolda. by González Uribe, Gerardo \| Colegio de Estudios Superiores de Administración. Cesa \| Incolda. Series: Colección video empresarialMaterial type: Film; Type of visual material: videorecording Language: Spanish Publisher: Bogotá : P&B, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643ve 1997. Place hold Request article Add to cart (remove)
		Servicio al Cliente y Telemercadeo : seminario interno Publicar Contact Center / Lucía González de Taborda. by González de Taborda, Lucía. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643s 2001. Place hold Request article Add to cart (remove)
		Servicio al Cliente y Atención Telefónica : seminario interno Ecopetrol Cúcuta / Lucía G. de Taborda, Elizabeth Richoux. by G. de Taborda, Lucía \| Richoux, Elizabeth. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643cl 1995. Place hold Request article Add to cart (remove)
		El servicio excelente al cliente : como ventaja competitiva / Lucía González de Taborda, Elizabeth Richoux. by González de Taborda, Lucía \| Richoux, Elizabeth. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, [s.f.]Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / G643s. Place hold Request article Add to cart (remove)
		Mercedes Benz = Driven to Delight : estrategias de excelencia en el servicio al cliente / Joseph A. Michelli. by Michelli, Joseph A [autor.]. Edition: 1a. edición.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish, English Original language: English Publisher: Bogotá Aguilar, 2017Other title: Driven to Delight.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M623m 2017. Place hold Request article Add to cart (remove)
		Las 6R del marketing : seis estrategias probadas para rentabilizar su cartera de clientes / Pablo Fernández. by Fernández, Pablo [autor.]. Series: Gerencia MarketingMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Carvajal Soluciones Educativas, 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F365s 2016. Place hold Request article Add to cart (remove)
		Customer experience : 22 international CX professionals share their current best-thinking on achieving impact and visibility through world-class best-practice CX / Editor Andrew Priestley. by Priestley, Andrew [editor .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido : Writing Matters, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2019. Place hold Request article Add to cart (remove)
		The customer experience book : how to design, measure and improve customer experience in your business / Alan Pennington. by Pennington, Alan [autor.]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido ; New York, Pearson, 2016Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P414c 2016, ... Place hold Request article Add to cart (remove)
		Atención estratégica al cliente : cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar las ganancias / John A. Goodman ; traduccion de Daniela Rodrigues Gesualdi ; revisión técnica del Dr. Carlos Galli. by Goodman, John A [autor.] \| Rodrigues Gesualdi, Daniela [traductor .] \| Galli, Carlos Alberto [revisión técnica .]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: Buenos Aires : Pluma Digital Ediciones, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G653a 2014. Place hold Request article Add to cart (remove)

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