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		Calidad total en la gestión de servicios : Cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; traducción Claudio L. Soriano Soriano. by Zeithaml, Valarie A [autor.] \| Berry, Leonard L \| Parasuraman, A \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / Z48c. Place hold Request article Add to cart (remove)
		Calidad total en los servicios y en la administración pública / Andrés Senlle. by Senlle, Andrés [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / S474c, ... Place hold Request article Add to cart (remove)
		IBM Latin America market driven quality / IBM Corporate Communications. by International Business Machines Corporation - IBM. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: [New York] : IBM Corporate Communications [1992?]Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.568 / IN61i 1992, ... Place hold Request article Add to cart (remove)

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