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		El servicio invisible : fundamento de un buen servicio al cliente / Humberto Domínguez Collins. by Domínguez Collins, Humberto [autor.]. Series: Textos universitarios. Administración ; mercadeo y ventasMaterial type: Text; Nature of contents: ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / D671s. Place hold Request article Add to cart (remove)
		Improvisación estratégica / Jean\Claude Bessudo. by Bessudo, Jean Claude, 1947- [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Editorial Planeta, 2007Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / B559i. Place hold Request article Add to cart (remove)
		Conflictos, crisis y abandonos en relaciones contractuales entre los clientes y agencias de comunicación de marketing / Claudia Gómez R. by Gómez R., Claudia [autor.] \| Colegio de Estudios Superiores de Administración. Cesa. Series: Borrador de administración ; No. 45Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración-CESA-, 2011Online access: _ Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G633c. Place hold Request article Add to cart (remove)
		Revista el nogal : Club El Nogal. by Club El Nogal. Material type: Continuing resource; Type of continuing resource: periodical Language: español Publisher: Bogotá : Club El Nogal, 2013-2016Availability: Items available for loan: Biblioteca CESA (25)Call number: 367, ... Place hold Request article Add to cart (remove)

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