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		Auditoria del servicio : cómo medir y satisfacer las necesidades del cliente / Humberto Serna Gómez, John Jairo Gómez ; colab. Patricia Serna H., Sergio Serna H., María Dolores Rodríguez. by Serna Gómez, Humberto [autor.]. Series: Serie gerentesMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : RAM Editores, 1996Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S486a, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Customer connections : new strategies for growth / Robert E. Wayland, Paul M Cole. by Wayland, Robert E. (Robert Edwin), 1946- [autor.] \| Cole, Paul M. (Paul Michael), 1958-. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W358c, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		El mejor socio es su cliente : elija a sus socios, estructure su filosofía empresarial, triunfe junto con sus clientes / Fred Wiersema ; traducción Luis Ignacio de la Peña ; supervisión de traducción Jos ̌Lp̤ez Andrade. by Wiersema, Frederik D [autor.] \| Lp̤ez Andrade, Jos.̌ \| Peña, Luis Ignacio de La [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México ; Bogotá : Prentice Hall Hispanoamericana, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / W648m, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)
		Temas clave en marketing relacional / coordinador Manuel Alfaro Faus. by Alfaro Faus, Manuel [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : McGraw Hill, 2004Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / A385t, ... Not available: Biblioteca CESA: Damaged (1). Place hold Request article Add to cart (remove)

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