Results of search for 'ccl=an:50839 and ( (allrecords,AlwaysMatches='') and (not-onloan-count,st-numeric >= 1) and (lost,st-numeric=0) )'

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		Más allá del servicio al cliente : cómo conservar la lealtad del cliente para siempre / Richard F. GersonL. Collins ; traductor Héctor GTejera. by Gerson, Richard F [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo editorial Iberoamericana, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G382m. Place hold Request article Add to cart (remove)
		El cliente y la calidad en el servicio / Ileana Olvera Romero, A. Oliver Scherer Leibold. by Olvera Romero, Ileana [autor.] \| Scherer Leibold, A Oliver. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Editorial Trillas, Universidad Anáhuac, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / O529c. Place hold Request article Add to cart (remove)
		Marketing en las empresas de servicios : compita mediante la calidad / Leonard L. Berry, A. Parasuraman ; translator Jorge Cardenas Nannetti. by Berry, Leonard L, 1942- [autor.] \| Parasuraman, A. Series: Desarrollo gerencialEdition: Ed / Armando Bernal M. y Lucrecia Monárez T.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Norma, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / B534m. Place hold Request article Add to cart (remove)
		Pensamientos sobre servicio / Jorge Pinedo Rivera. by Pinedo Rivera, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Alborada 2000, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P649p, ... Place hold Request article Add to cart (remove)
		Clientes para siempre / Carl Sewel, Paul B. Brown ; traducción Roberto A Arias. by Sewell, Carl [autor.] \| Brown, Paul B \| Haas, Roberto A [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw\Hill/Interamericana, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S515c, ... Place hold Request article Add to cart (remove)
		La clientelización de los mercados : la nueva frontera en la competencia comercial / B. Joseph Pine II ; traducción de Jesús Villamizar Herrera ; revisión técnica de Humberto Serna Gómez ; prólogo de Stan Davis. by Pine, B. Joseph, II [autor.] \| Villamizar Herrera, Jesús [traductor .] \| Serna Gómez, Humberto [revisión] \| Davis, Stanley M [prólogo ]. Series: : Serie empresarialMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: español Original language: inglés Publisher: Santafé de Bogotá : Fondo Editorial Legis, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P649c 1994, ... Place hold Request article Add to cart (remove)
		La gran idea : como ganar con ideas EXTRAVAGANTES !QUE si VENDEN! / George Lois. by Lois, George [autor] \| Pitts, Bill [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 659.11 / L834g. Place hold Request article Add to cart (remove)
		Calidad total en los servicios y en la administración pública / Andrés Senlle. by Senlle, Andrés [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / S474c, ... Place hold Request article Add to cart (remove)
		Sabe usted lo que realmente quieren sus clientes? : un método de éxito seguro para descubrirlo / Jhon F. Lytle ; traducción Jesús Villamizar Herrera ; asesoria y revisión técnica Humberto Serna Gómez. by Lytle, Jhon F [autor.] \| Serva Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Serie Empresarial. LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : Fondo Editorial Legis, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L996s. Place hold Request article Add to cart (remove)
		Delivering knock your socks off service / Kristin Anderson, Ron Zemke. by Anderson, Kristin, 1962- [autor.] \| Zemke, Ron. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Amacom, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A545d. Place hold Request article Add to cart (remove)
		Marketing y gestión de servicios : la gestión de los momentos de la verdad y la competencia en los servicios / Christian Gronroos;prólogos Philip Kotler y Juan Carlzon, traductores Rafael Felipe Ramírez León, Juan Manuel Criado Fernández. by Gronroos, Christian [autor.] \| Carlzon, Juan \| Criado Fernández, Juan Manuel [traductor] \| Kotler, Philip \| Ramírez León, Rafael Felipe [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G876m. Place hold Request article Add to cart (remove)
		Cómo usar el teléfono / Sophie de Menthon ; traducción de Ramón Puig. by Menthon, Sophie De [traductor]. Series: Serie Mini empresaEdition: 2 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Gestión 2000, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M549c. Place hold Request article Add to cart (remove)
		Los catorce puntos de Deming aplicados a los servicios / A. C. Rosander ; versión española por Miguel Angel Vila Espeso, Elizabeth Hoy Harvey. by Rosander, Arlyn Custer, 1903- [autor.] \| Hoy Harvey, Elizabeth [traductor] \| Vila Espeso, Miguel Angel [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / R788c. Place hold Request article Add to cart (remove)
		Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano. by Tschohl, John [autor.] \| Franzmeier, Steve \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877a. Place hold Request article Add to cart (remove)
		El servicio centrado en el usuario / Jorge Pinedo Rivera, [y otros]. by Pinedo Rivera, Jorge - González Aguilar, Olivia [coautor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Servicios de Comunicación e Información, 1984Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / P649s. Place hold Request article Add to cart (remove)
		Vivir al cliente / Jorge Pinedo Rivera. by Pinedo Rivera, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Servicios de Comunicación e Información, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / P649v. Place hold Request article Add to cart (remove)
		Servicio al cliente interno : cómo solucionar la crisis de liderazgo en la gerencia intermedia / Karl Albrecht ; traducción de Irene Cudich de Silberleib. by Albrecht, Karl [autor.] \| Cudich de Silberleib, Irene [traductor]. Series: Paidos empresa 32 ; 7Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Ediciones Paidós, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3 / A341s. Place hold Request article Add to cart (remove)
		Todo el poder al cliente / Karl Albrecht. by Albrecht, Karl [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Paidós, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341t. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Product plus : how product + service = competitive advantage / Christopher Lovelock. by Lovelock, Christopher H [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw\Hill, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L898p. Place hold Request article Add to cart (remove)
		La fórmula del servcio excelente : una guía clara, precisa y fácilmente aplicable en una pequeña empresa, que puede dar a su organización la ventaja competitiva que necesita para superar a sus competidores. Series: Guías de gestión de la pequeña empresaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M297f. Place hold Request article Add to cart (remove)

		Más allá del servicio al cliente : cómo conservar la lealtad del cliente para siempre / Richard F. GersonL. Collins ; traductor Héctor GTejera. by Gerson, Richard F [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo editorial Iberoamericana, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G382m. Place hold Request article Add to cart (remove)
		El cliente y la calidad en el servicio / Ileana Olvera Romero, A. Oliver Scherer Leibold. by Olvera Romero, Ileana [autor.] \| Scherer Leibold, A Oliver. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Editorial Trillas, Universidad Anáhuac, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / O529c. Place hold Request article Add to cart (remove)
		Marketing en las empresas de servicios : compita mediante la calidad / Leonard L. Berry, A. Parasuraman ; translator Jorge Cardenas Nannetti. by Berry, Leonard L, 1942- [autor.] \| Parasuraman, A. Series: Desarrollo gerencialEdition: Ed / Armando Bernal M. y Lucrecia Monárez T.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Norma, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / B534m. Place hold Request article Add to cart (remove)
		Pensamientos sobre servicio / Jorge Pinedo Rivera. by Pinedo Rivera, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Alborada 2000, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P649p, ... Place hold Request article Add to cart (remove)
		Clientes para siempre / Carl Sewel, Paul B. Brown ; traducción Roberto A Arias. by Sewell, Carl [autor.] \| Brown, Paul B \| Haas, Roberto A [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw\Hill/Interamericana, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S515c, ... Place hold Request article Add to cart (remove)
		La clientelización de los mercados : la nueva frontera en la competencia comercial / B. Joseph Pine II ; traducción de Jesús Villamizar Herrera ; revisión técnica de Humberto Serna Gómez ; prólogo de Stan Davis. by Pine, B. Joseph, II [autor.] \| Villamizar Herrera, Jesús [traductor .] \| Serna Gómez, Humberto [revisión] \| Davis, Stanley M [prólogo ]. Series: : Serie empresarialMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: español Original language: inglés Publisher: Santafé de Bogotá : Fondo Editorial Legis, 1994Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P649c 1994, ... Place hold Request article Add to cart (remove)
		La gran idea : como ganar con ideas EXTRAVAGANTES !QUE si VENDEN! / George Lois. by Lois, George [autor] \| Pitts, Bill [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 659.11 / L834g. Place hold Request article Add to cart (remove)
		Calidad total en los servicios y en la administración pública / Andrés Senlle. by Senlle, Andrés [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / S474c, ... Place hold Request article Add to cart (remove)
		Sabe usted lo que realmente quieren sus clientes? : un método de éxito seguro para descubrirlo / Jhon F. Lytle ; traducción Jesús Villamizar Herrera ; asesoria y revisión técnica Humberto Serna Gómez. by Lytle, Jhon F [autor.] \| Serva Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Series: Serie Empresarial. LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Santafé de Bogotá : Fondo Editorial Legis, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L996s. Place hold Request article Add to cart (remove)
		Delivering knock your socks off service / Kristin Anderson, Ron Zemke. by Anderson, Kristin, 1962- [autor.] \| Zemke, Ron. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Amacom, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A545d. Place hold Request article Add to cart (remove)
		Marketing y gestión de servicios : la gestión de los momentos de la verdad y la competencia en los servicios / Christian Gronroos;prólogos Philip Kotler y Juan Carlzon, traductores Rafael Felipe Ramírez León, Juan Manuel Criado Fernández. by Gronroos, Christian [autor.] \| Carlzon, Juan \| Criado Fernández, Juan Manuel [traductor] \| Kotler, Philip \| Ramírez León, Rafael Felipe [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G876m. Place hold Request article Add to cart (remove)
		Cómo usar el teléfono / Sophie de Menthon ; traducción de Ramón Puig. by Menthon, Sophie De [traductor]. Series: Serie Mini empresaEdition: 2 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Gestión 2000, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M549c. Place hold Request article Add to cart (remove)
		Los catorce puntos de Deming aplicados a los servicios / A. C. Rosander ; versión española por Miguel Angel Vila Espeso, Elizabeth Hoy Harvey. by Rosander, Arlyn Custer, 1903- [autor.] \| Hoy Harvey, Elizabeth [traductor] \| Vila Espeso, Miguel Angel [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / R788c. Place hold Request article Add to cart (remove)
		Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano. by Tschohl, John [autor.] \| Franzmeier, Steve \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877a. Place hold Request article Add to cart (remove)
		El servicio centrado en el usuario / Jorge Pinedo Rivera, [y otros]. by Pinedo Rivera, Jorge - González Aguilar, Olivia [coautor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Servicios de Comunicación e Información, 1984Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / P649s. Place hold Request article Add to cart (remove)
		Vivir al cliente / Jorge Pinedo Rivera. by Pinedo Rivera, Jorge [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Servicios de Comunicación e Información, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / P649v. Place hold Request article Add to cart (remove)
		Servicio al cliente interno : cómo solucionar la crisis de liderazgo en la gerencia intermedia / Karl Albrecht ; traducción de Irene Cudich de Silberleib. by Albrecht, Karl [autor.] \| Cudich de Silberleib, Irene [traductor]. Series: Paidos empresa 32 ; 7Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Ediciones Paidós, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3 / A341s. Place hold Request article Add to cart (remove)
		Todo el poder al cliente / Karl Albrecht. by Albrecht, Karl [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Paidós, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341t. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Product plus : how product + service = competitive advantage / Christopher Lovelock. by Lovelock, Christopher H [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw\Hill, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L898p. Place hold Request article Add to cart (remove)
		La fórmula del servcio excelente : una guía clara, precisa y fácilmente aplicable en una pequeña empresa, que puede dar a su organización la ventaja competitiva que necesita para superar a sus competidores. Series: Guías de gestión de la pequeña empresaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M297f. Place hold Request article Add to cart (remove)

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Your search returned 434 results.