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		Total quality control and management : the Japanese approach / by Masayoshi Ozawa. by Ozawa, Masayoshi [autor.]. Edition: First edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Tokyo : JUSE Press, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / O99t. Place hold Request article Add to cart (remove)
		The benchmarking book / Michael J. Spendolini. by Spendolini, Michael [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Amacom, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / S747b. Place hold Request article Add to cart (remove)
		El cliente y la calidad en el servicio / Ileana Olvera Romero, A. Oliver Scherer Leibold. by Olvera Romero, Ileana [autor.] \| Scherer Leibold, A Oliver. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Editorial Trillas, Universidad Anáhuac, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / O529c. Place hold Request article Add to cart (remove)
		Implantar y gestionar la calidad total / Alain Bernillón, Oliver Cérutti. by Bernillón, Alain [autor.] \| Cérutti, Oliver. Edition: 2a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / B528i. Place hold Request article Add to cart (remove)
		Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L Willard. by Brown, Mark Graham [autor.] \| Willard, Marsha L. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Burr Ridge, Ill : Irwin Professional Pub., 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / B879w. Place hold Request article Add to cart (remove)
		Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [y otros]. by Keehley, Patricia, 1955- [autor.]. Series: The Jossey\Bass public administration seriesEdition: First edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: San Francisco, CA : Jossey\Bass, 1997Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 350.000684 / K26b. Place hold Request article Add to cart (remove)
		Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald Brand. by Cohen, Steven, 1953 September 6- [autor.] \| Brand, Ronald, 1928-. Series: The Jossey\Bass public administration seriesEdition: First edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: San Francisco, CA : Jossey\Bass, 1993Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 350.0078 / C672c. Place hold Request article Add to cart (remove)
		Gestión de la calidad empresarial : calidad en los servicios y atención al cliente calidad total / José Antonio Pérez Fernández Velasco. by Pérez Fernández de Velasco, José Antonio [autor.]. Series: Colección cultura empresarial e innovaciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / P438g. Place hold Request article Add to cart (remove)
		NTC-ISO 9001 - 2008 : Sistemas de Gestión de Calidad: requisitos / INCOTEC. by Instituto Colombiano de Normas Técnicas y Certificación - ICONTEC. Series: Norma Técnica Colombiana ; NTC-ISO 9001Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : ICONTEC, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.562 / I597s. Place hold Request article Add to cart (remove)
		Seis sigma : Fundamentos, fases y herramientas / Pablo Valderrey Sanz. by Valderrey Sanz, Pablo [autor.]. Series: GestiónMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ediciones de la U, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / V144s. Place hold Request article Add to cart (remove)
		Control estadístico de la calidad y Seis Sigma / Humberto Gutiérrez Pulido, Román de la Vara Salazar. by Gutiérrez Pulido, Humberto [autor.] \| Vara Salazar, Román de La. Edition: 3a edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw Hill, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G984c 2013. Place hold Request article Add to cart (remove)
		Jornada internacional de la calidad / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; conferencista Dr. Augusto Pozo Pino. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA. Material type: Sound; Audience: General; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3 / C691j 1991. Place hold Request article Add to cart (remove)
		Jornada internacional de calidad / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; conferencia de Tony Avello. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Avello, Tony. Material type: Sound; Audience: General; Language: Spanish Publisher: [Bogotá] : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3 / C691o 1991. Place hold Request article Add to cart (remove)
		Jornada Internacional de Calidad / Tony Avello, Carlso Eduardo Castillo, Augusto Pozo Pino. by Avello, Tony \| Eduardo Castillo, Carlos \| Pozo Pino, Augusto. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, [s.f.]Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / A949j. Place hold Request article Add to cart (remove)
		Jornada Internacional de Calidad : el proceso de la calidad en Autolatina-Brasil / Marcio Fontoura Migues. by Fontoura Migues, Marcio. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, [s.f.]Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / F684j. Place hold Request article Add to cart (remove)
		Jornada Nacional de la Calidad : estrategias de calidad en la empresa colombiana / Teresita Beltrán Ospina [y otros]. by Ballén Motoya, Saúl \| Cortés, Pedro Alejandro \| Estrada Nieto, Hugo \| Martínez Romero, Eduardo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / B453n 1993. Place hold Request article Add to cart (remove)
		Guía para la aplicación de ISO 9001 : 2015 / José Antonio Gómez Martínez. by Gómez Martínez, José Antonio [autor.]. Edition: 1a. edición.Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá Alfaomega AENORediciones 2016Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.562 / G633g 2016. Place hold Request article Add to cart (remove)

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