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		Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [y otros]. by Keehley, Patricia, 1955- [autor.]. Series: The Jossey\Bass public administration seriesEdition: First edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: San Francisco, CA : Jossey\Bass, 1997Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 350.000684 / K26b. Place hold Request article Add to cart (remove)
		Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald Brand. by Cohen, Steven, 1953 September 6- [autor.] \| Brand, Ronald, 1928-. Series: The Jossey\Bass public administration seriesEdition: First edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: San Francisco, CA : Jossey\Bass, 1993Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 350.0078 / C672c. Place hold Request article Add to cart (remove)
		Campus bimodal : experiencia educativa que conjuga la presencial y la virtualidad / Rubi Consuelo Mejía Quijano, Gustavo Adolfo Villegas López. by Mejía Quijano, Rubi Consuelo [autor.] \| Villegas López, Gustavo Adolfo. Series: Educación con nuevas tecnologíasMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : ICFES, 2002Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.861 / M516c. Place hold Request article Add to cart (remove)
		La evaluación de la acción y de las políticas públicas / Rafael Banón i Martínez (Compiler). by Bañón I Martínez, Rafael [compilador]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Díaz de Santos, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 350.0078 / B219e. Place hold Request article Add to cart (remove)
		¿Por qué fracasan los procesos de calidad? / Tony Avello; Colegio de Estudios Superiores de Administración y Instituto Colombiano de Administración ; Dirección Marco Fidel Rocha. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Avello, Tony. Series: Serie desarrollo empresarialMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : P & B, [1992?]Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / C691p 1992, ... Place hold Request article Add to cart (remove)

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