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Calidad total en la gestión de servicios : Cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; traducción Claudio L. Soriano Soriano.

by Zeithaml, Valarie A [autor.] | Berry, Leonard L | Parasuraman, A | Soriano Soriano, Claudio L [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / Z48c.

Auditorias de calidad para mejorar su comportamiento / Dennis R. Arter ; versión española por Jesús Nicolau Medina, Mercedes Gonzalbes Ballester.

by Arter, Dennis R [autor.] | Gonzalbes Ballester, Mercedes | Nicolau Medina, Jesús.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / A786a.

El manual del equipo : cómo usar equipos para mejorar la calidad / Peter R. Scholtes.

by Scholtes, Peter R [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Wisconsin : Joiner, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.42 / S368m.

Hacia un modelo de calidad / Juan José Larios Gutiérrez.

by Larios Gutiérrez, Juan José [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Editorial Iberoamérica, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L323h.

Auditoría de la cultura empresarial / Maurice Thévenet.

by Thévenet, Maurice [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Madrid : Ediciones Díaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.46 / T416a.

Calidad en el trabajo : guía personal de estándares profesionales / Diane Bone y Rick Griggs.

by Bone, Diane [autor.] | Grepe Philip, Nicolás [editor] | Griggs, Rick.

Series: Serie 50 minutosEdition: Editor Nicolás Grepe P.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1992Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / B712c, ...

Calidad total para juntas y reuniones : preparación, conducción y seguimiento / Erasmo Barbosa Cano.

by Barbosa Cano, Erasmo [autor].

Series: Serie macgraw\hill de calidad totalMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw\Hill, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4563 / B238c.

Control de calidad / Harvey C. Charbonneau y Gordon L. Webster ; traducción Armando E. Koch Cadena.

by Charbonneau, Harvey C, 1922- [autor.] | Koch Cadena, Armando E [traductor] | Webster, Gordon L.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw\Hill, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / CH469c.

El método deming en la práctica : 6 Compañías de éxito que usan los principios de control total de calidad del mundialmente famoso W.E. Deming / Mary Walton ; traducción Margarita Cárdenas.

by Walton, Mary [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona ; Buenos Aires : Norma, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / W241m.

Cómo administrar con el método Deming / Mary Walton ; prólogo de William Edwards Deming ; traducción Gisela Wulfers de Rosas ; revisión técnica Alberto Carvajal Cabal.

by Walton, Mary [autor.] | Carvajal Cabal, Alberto | Deming, William Edwards, 1900- | Wulfers de Rosas, Gisela [traductor].

Series: Serie Norma empresas y empresariosMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Editorial Norma, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / W241c.

Cómo construir una cultura de calidad total : guía para su implantación en la empresa / Joe Batten ; prólogo de Zig Ziglar ; traductor Laura D. Garibay Bellono.

by Batten, Joe [autor.] | Garibay Bellono, Laura D [traductor] | Grepe Philip, Nicolás [editor] | Ziglar, Zig.

Series: Serie 50 minutosEdition: Editor Nicolás Grepe Philp.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / B335c, ...

El cliente y la calidad en el servicio / Ileana Olvera Romero, A. Oliver Scherer Leibold.

by Olvera Romero, Ileana [autor.] | Scherer Leibold, A Oliver.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Editorial Trillas, Universidad Anáhuac, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / O529c.

Managing for total quality : from Deming to Taguchi and SPC / N. Logothetis.

by Logothetis, N [autor.].

Series: Manufacturing practitioner seriesMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Prentice Hall, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L831m.

Nociones de calidad total : conceptos y herramientas básicas / Mario Gutiérrez ; ilustraciones Ramón de la Pena A.

by Gutiérrez, Mario [autor.] | López Zepeda, Patricia | Peña A., Ramón de La [ilustrador].

Edition: Editor responsable Patricia López Zepeda.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Limusa ; Noriega Editores, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G983n.

Planeación estratégica de la calidad total / Hernando Marino Navarrete.

by Marino Navarrete, Hernando [autor.].

Series: AdministraciónMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Tercer Mundo Editores, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / M337p, ...

Features of quality control in Japan / Union of Japanese Scientist and Engineers.

by Union Of Japonese Scientists And Engineers.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Tokyo : Union of Japanese Scientist and Engineers, 1969Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / F288f.

Xerox, profetas en la obscuridad / David T. Kearns.

by Kearns, David T [autor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw\Hill, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.409 / K247x.

Blueprints for continuous improvement : lesson from the baldrige winners / Richard M. Hodgetts.

by Hodgetts, Richard M [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : American Management Association, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H688b.

Principios de los costes de la calidad / Jack Campanella ; versión española por Jesús Nicolau Medina, Mercedes Gozalbes Ballester.

by Campanella, Jack [autor.] | Gonzalbes Ballester, Mercedes [traductor] | Nicolau Medina, Jesús [traductor].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Díaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C186p.

Quality management benchmark assesssment / J. P. Russell.

by Russell, J. P [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Quality Resourses, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / R964q.

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