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El cliente y la calidad en el servicio / Ileana Olvera Romero, A. Oliver Scherer Leibold.

by Olvera Romero, Ileana [autor.] | Scherer Leibold, A Oliver.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Editorial Trillas, Universidad Anáhuac, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / O529c.

Managing for total quality : from Deming to Taguchi and SPC / N. Logothetis.

by Logothetis, N [autor.].

Series: Manufacturing practitioner seriesMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Prentice Hall, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L831m.

Nociones de calidad total : conceptos y herramientas básicas / Mario Gutiérrez ; ilustraciones Ramón de la Pena A.

by Gutiérrez, Mario [autor.] | López Zepeda, Patricia | Peña A., Ramón de La [ilustrador].

Edition: Editor responsable Patricia López Zepeda.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Limusa ; Noriega Editores, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G983n.

Planeación estratégica de la calidad total / Hernando Marino Navarrete.

by Marino Navarrete, Hernando [autor.].

Series: AdministraciónMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Tercer Mundo Editores, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / M337p, ...

Calidad y liderazgo / Andrés Senlle.

by Senlle, Andrés [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / S474l.

Implantar y gestionar la calidad total / Alain Bernillón, Oliver Cérutti.

by Bernillón, Alain [autor.] | Cérutti, Oliver.

Edition: 2a edition.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / B528i.

Calidad total en los servicios y en la administración pública / Andrés Senlle.

by Senlle, Andrés [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / S474c, ...

La mala calidad y su costo / Alberto G. Alexander.

by Alexander, Alberto G [autor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Addison\Wesley, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / A375m.

Guía práctica para la implantación de la calidad total en las empresas / Hugo Fernando Valderrama Sánchez.

by Valderrama Sánchez, Hugo Hernando [autor.].

Edition: 2 edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Marbella, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / V144g.

De la calidad total a la calidad integral / Mauricio Molano Camacho.

by Molano Camacho, Mauricio [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Leasing Ganadero ; Ediciones Bancarias y Financieras, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / M717c.

Los principios deming de la autosuperacion : guia personal para la calidad total / Jeffrey E. Lickson.

by Lickson, Jeffrey E [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Editorial Iberoamericana, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L618p.

Los instrumentos de gestión de la calidad / Alain Bernillon, Olivier Cérutti ; traducción Ana García Bertrán.

by Bernillón, Alain [autor.] | Cérutti, Olivier | García Bertrán, Ana [traductor].

Series: Serie mini\empresaMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Barcelona : Ediciones Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / B528i.

Calidad total y normalización : ISO 9000 las normas para la calidad en la práctica / Andrés Senlle, Guillermo Stoll.

by Senlle, Andrés [autor.] | Stoll, Guillermo.

Series: Enciclopedia de exelencia y calidad totalMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 1997Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / S474c, ...

Ponga la calidad a prueba : compruebe si realmente da buenos resultados todo lo que se dice acerca de la calidad / Roger J. Howe, Dee Gaeddert, Maynard A. Howe ; traducción de Lino Leopoldo Santacruz Moctezuma.

by Howe, Roger J. - Gaeddert, Dee, Coaut. - Howe, Maynard A., Coaut. - Santacruz Moctezuma, Lino Leoplodo [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw-Hill, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H855p.

Competitividad es calidad total : manual para salir de la crisis y generar empleo / Ugo Fea Guglielmetti.

by Fea Guglielmetti, Ugo [autor.].

Series: Creación y Desarrollo EmpresarialEdition: 2a edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México ; Barcelona : Ediciones Alfaomega, Boixareu Editores, Marcombo, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.562 / F288c.

Supervisor's survival kit : your first step into management / Elwood N Chapman.

by Chapman, Elwood N [autor.].

Edition: Sixth edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Maxwell Macmillan International, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.302 / CH466s.

Como gerenciar la calidad total : estrategias y técnicas / Dennis Lock.

by Lock, Dennis [autor] | Smith, David J [autor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : LEGIS, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L813c.

Administración total del mejoramiento continuo : la nueva generación / H. James Harrington con James S. Harrington ; traducción Leonardo Cano.

by Harrington, H. James [autor.] | Cano, Leonardo [traductor] | Harrington, James S.

Series: McGraw\Hill. Nuevos temas empresariales. Management Siglo XXIMaterial type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H311a.

Desarrollo de una cultura de calidad / Humberto Cantú Delgado.

by Cantú Delgado, Humberto [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México ; Santafé de Bogotá : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C229d.

Educación y calidad total : filosofía, principios y herramientas de implementación / José Cruz Ramírez.

by Cruz Ramirez, José [autor.].

Edition: 2a edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Editorial Iberoamérica, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C955e.

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