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		La Calidad del servicio : a la conquista del cliente / Jacques Horovitz ; prólogo de Gilbert Trigano ; revisor técnico José Santos Arrebola. by Horovitz, Jacques, 1947- [autor.] \| Santos Arrebola, José L \| Trigano, Gilbert. Series: Serie McGraw\Hill de managementMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: French Publisher: Madrid ; Bogotá : McGraw\Hill, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H292c. Place hold Request article Add to cart (remove)
		Todo el poder al cliente / Karl Albrecht. by Albrecht, Karl [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Paidós, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341t. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Marketing de los servicios / Ildefonso de los servicios. by Grande Esteban, Ildefonso [autor.]. Edition: 3a. edition / revisada.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Editorial ESIC, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G751m. Place hold Request article Add to cart (remove)
		Marketing de los servicios / Ildefonso Grande Esteban. by Grande Esteban, Ildefonso [autor.]. Edition: 4a. edition / revisada y actualizada.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Alfaomega, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G751m. Place hold Request article Add to cart (remove)

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