Your search returned 2 results.

Results
		Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonar L. Berry ; traducción Adriana de Hassan. by Berry, Leonard L [autor.] \| Hassan, Adriana de [traductor]. Edition: Edición Armando Bernal, Lucrecia Monárez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B534b. Place hold Request article Add to cart (remove)
		Harvard Business Review on Customer Relationship Management / C. K. Prahalad...[ y otros 9]. by Prahalad, Coimbatore Krishna Rao, 1941- [autor.] \| Ramaswamy, Venkatram \| Seybold, Patricia B \| Berry, Leonard L \| Chase, Richard B \| Dasu, Sriram \| Sawhney, Mohanbir S \| Katzenbach, Jon R \| Santamaria, Jason A. Series: The Harvard Business Review Paperback SeriesMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Boston, Massachusetts : Harvard Business School Press, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H339h 2001. Place hold Request article Add to cart (remove)

Refine your search