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		La revolución del servicio : el toque personal que conserva y cautiva clientes / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto \| Villamizar Herrera, Jesús [traductor]. Series: Serie empresarial LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : [s.e.], 1990Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A341r, ... Place hold Request article Add to cart (remove)
		Mercadeo corporativo : el servicio al cliente interno, equipos de mejoramiento continuo / Humberto Serna Gómez. by Serna Gómez, Humberto [autor.]. Series: Colección manuales prácticos para gerentesMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : Legis Editores, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3 / S486m. Place hold Request article Add to cart (remove)
		Conexiones : el programa de capacitación en el servicio de Noel-Levitz para personal de instituciones educativas: guía del líder / John Tschohl Michael, Hovland. by Tschohl, John [autor.] \| Hovland, Michael. Edition: 3ra edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c. Place hold Request article Add to cart (remove)
		Conexiones : la práctica de la excelencia, el camino al éxito: programa de entrenamiento de calidad en el servicio para miembros del personal de instituciones educativas / John Tschohl. by Tschohl, John [autor.]. Edition: 3ra edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c. Place hold Request article Add to cart (remove)
		La revolución del servicio : lo único que cuenta es un cliente satisfecho / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto [revisión] \| Villamizar Herrera, Jesús [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Santafé de Bogotá : 3R Editores, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A341r. Place hold Request article Add to cart (remove)
		El cliente manda : la importancia de las cadenas de abastecimiento en la satisfacción de sus necesidades / Roger D. Blackwell y Kristina Stephan ; traducción Adriana de Hassan. by Blackwell, Roger D [autor.] \| Bonnett Vélez, Fabián [editor] \| Hassan, Adriana de [traductor] \| Stephan, Kristina. Edition: Edición Fabián Bonnett Vélez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Grupo Editorial Norma, 2002Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.81 / B636c, ... Place hold Request article Add to cart (remove)
		Creando valor con la gente : un modelo para generar ventaja competitiva / Rodolfo González Gatica ; editora Claudia Islas Licona. by González Gatica, Rodolfo [autor.] \| Islas Licona, Claudia [editor]. Edition: 1a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Editorial Norma, 2005Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.3 / G643c, ... Place hold Request article Add to cart (remove)
		Improvisación estratégica / Jean\Claude Bessudo. by Bessudo, Jean Claude, 1947- [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Editorial Planeta, 2007Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / B559i. Place hold Request article Add to cart (remove)
		Customer intelligence : conocimiento profundo del cliente para pronosticar con certeza / Thomas Hayes, Alan See. by Hayes, Thomas [autor.] \| See, Alan [autor]. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish, English Publisher: Bogotá : Seminarium, 2005Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / H417c 2005. Place hold Request article Add to cart (remove)
		Rethinking competitive advantage : new rules for the digital age / Ram Charan and Geri Willigan. by Charan, Ram, 1939- [autor] \| Willigan, Geri [autor]. Edition: First editionMaterial type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Language: English Publisher: United Kingdom : Random House Business, 2021Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4 / C469r 2021. Place hold Request article Add to cart (remove)

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