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El momento de la verdad / Jan Carlzon.

by Carlzon, Jan, 941- [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Ediciones Díaz de Santos, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / C286m.

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Moments of truth : new strategies for today's customer\driven economy / Jan Carlzon.

by Carlzon, Jan, 1941- [autor.].

Series: BusinessMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Harper & Row ; Perennial Library, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.409 / C286m.

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