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		Successful telemarketing : opportunities and techniques for increasing sales and profits / Bob Stone, John Wyman. by Stone, Bob, 1918-2007 [autor.] \| Wyman, John. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Lincolnwood, Ill : NTC Business Books, 1986Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / S877s. Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)
		Telemercadeo : la comercialización mediante el teléfono / Jeffrey Pope ; traducción de Adriana Arías de Hassan. by Pope, Jeffrey L [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Norma, 1986Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / P825t. Place hold Request article Add to cart (remove)
		In\house t\e\l\e marketing : a masterplan for starting and managing a profitable telemarketing program / Thomas McCafferty. by Mccafferty, Thomas [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Chicago, Ill : Probus Pub. Co., 1987Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / M478i. Place hold Request article Add to cart (remove)
		Sell it by mail : making your product the one they buy / James E.A Lumley. by Lumley, James E. A [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Wiley, 1986Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / L958s. Place hold Request article Add to cart (remove)
		Marketing in an electronic age / edited by Robert D. Buzzell ; contributors, Vincent P. Barabba ... [y otros]. by Barabba, Vincent P, 1934- [autor.] \| Buzzell, Robert D. (Robert Dow), 1933-. Series: Research colloquium / Harvard Business SchoolMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : Harvard Business School Press, 1985Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / B989m, ... Place hold Request article Add to cart (remove)
		Comunicación : estrategias, técnicas y tácticas en el mercado / Jorge Javier Bonnin. by Bonnin, Jorge Javier [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Buenos Aires : Ediciones Macchi, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 659.11 / B718c. Place hold Request article Add to cart (remove)
		Opportunities in direct marketing careers / Anne Basye ; foreword by Jim Kobs. by Basye, Anne [autor.]. Series: VGM opportunities seriesMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Lincolnwood, Ill : VGM Career Horizons, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / B297o. Place hold Request article Add to cart (remove)
		Claves del éxito en telemarketing / B. Caiazzo ; traducción Claudio R. Soriano Soriano. by Caiazzo, B [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Díaz de Santos, 1990Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / C133c. Place hold Request article Add to cart (remove)
		La cortesía por teléfono y el servicio al cliente : escuchar efectivamente, responder efectivamente / Lloyd Finch. by Finch, Lloyd [autor.] \| Grepe Philip, Nicolás [editor]. Series: Serie 50 minutosEdition: Editor Nicolás Grepe P.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamerica, 1992Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.81 / LL793c, ... Place hold Request article Add to cart (remove)
		Telemarketing : el marketing por teléfono / Antonie Lajouanie. by Lajouanie, Antoine [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Gestión 2000, 1993Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.84 / L191t, ... Place hold Request article Add to cart (remove)
		Great customer service on the telephone / Kristin Anderson. by Anderson, Kristi [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : American Management Associations, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / A549g. Place hold Request article Add to cart (remove)
		Contestación telefónica eficaz : el directorio telefónico de la doctora Telephone Doctor / Nancy J. Friedman. by Friedman, Nancy J [autor.]. Series: Serie 50 minutosMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F911c. Place hold Request article Add to cart (remove)
		Acción directa : el mailing y el telefono / Mapcal. by Mapcal [autor.]. Series: Guías gestión de la pequeña empresaMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Díaz de Santos, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / M297a. Place hold Request article Add to cart (remove)
		E-marketing : capitalizing o technology / Brad Alan Kleindl. by Kleindl, Brad Alan [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Toronto : Thomson Learning, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / K64e. Place hold Request article Add to cart (remove)
		Marketing directo / Congreso Internacional de Incolda ; Presentador Dr. Pedro Vargas Gallo; Doctor Peter Rousseau. by Congreso Internacional de Incolda (1994 : Bogotá) \| Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA. Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Instituto Colombiano de Administración. INCOLDA. 1994Availability: Items available for loan: Biblioteca CESA (6)Call number: 658.8 C743m 1994, ... Place hold Request article Add to cart (remove)
		Improvisación estratégica centrada en el cliente : los gerentes deben aprender y lograr hacer nada para estar siempre disponibles / Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA ; Jean Claude Bessudo. by Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA \| Bessudo, Jean Claude. Series: Video kit de capacitación \ Servicio al clienteMaterial type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Bogotá : Colegio de Estudios Superiores de Administración - CESA. Instituto Colombiano de Administración - INCOLDA, [1990]Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / C691i 1990, ... Not available: Biblioteca CESA: Lost (1). Place hold Request article Add to cart (remove)

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