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		Cómo gerenciar el servicio al cliente / Bernard Katz ; traducción Teresa Nino Torres ; revisión técnica Humberto Serna Gómez. by Katz, Bernard [autor.] \| Niño Torres, Teresa [traductor] \| Serna Gómez, Humberto. Series: Serie EmpresarialMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : Fondo Editorial Legis, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / K19c. Place hold Request article Add to cart (remove)
		La Gestión en las empresas de servicios / James L. Heskett ; traducción de Francisco Nadal de Moner. by Heskett, James L [autor.] \| Nadal de Moner, Francisco [traductor]. Series: Gestión e InnovaciónMaterial type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona : Plaza & Janés Editores, 1988Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / H585g. Place hold Request article Add to cart (remove)
		La revolución del servicio : el toque personal que conserva y cautiva clientes / Karl Albrecht ; traducción Jesús Villamizar Herrera ; revisión técnica Humberto Serna Gómez. by Albrecht, Karl [autor.] \| Serna Gómez, Humberto \| Villamizar Herrera, Jesús [traductor]. Series: Serie empresarial LegisMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : [s.e.], 1990Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / A341r, ... Place hold Request article Add to cart (remove)
		Marketing en las empresas de servicios : compita mediante la calidad / Leonard L. Berry, A. Parasuraman ; translator Jorge Cardenas Nannetti. by Berry, Leonard L, 1942- [autor.] \| Parasuraman, A. Series: Desarrollo gerencialEdition: Ed / Armando Bernal M. y Lucrecia Monárez T.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Norma, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / B534m. Place hold Request article Add to cart (remove)
		Principles of service marketing and management / Christopher Lovelock, Lauren Wright. by Lovelock, Christopher H [autor.] \| Wright, Lauren. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Prentice Hall, 1999Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898p. Place hold Request article Add to cart (remove)
		Un buen servicio ya no basta : cuatro principios del servicio excepcional al cliente / Leonar L. Berry ; traducción Adriana de Hassan. by Berry, Leonard L [autor.] \| Hassan, Adriana de [traductor]. Edition: Edición Armando Bernal, Lucrecia Monárez.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Barcelona ; Santafé de Bogotá : Norma, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B534b. Place hold Request article Add to cart (remove)
		ISO 9000 : 2000 : calidad en los servicios / Andrés Senlle, Eduardo Martínez, Nicolás Martínez. by Senlle, Andrés [autor.] \| Martínez, Eduardo \| Martínez, Nicolás. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Ediciones Gestión 2000, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / S474c. Place hold Request article Add to cart (remove)
		Administración de servicios : estrategias de marketing, operaciones y recursos humanos / Christopher H. Lovelock ... [y otros] ; traducción Miguel Ángel Sánchez Carrión, Pilar Mascaró Sacristán, Angel Apuntes Aguirre. by Apuntes Aguirre, Angel [autor.] \| Anta, Marisa De [editor] \| Lovelock, Christopher H \| Mascaró Sacristán, Pilar [traductor] \| Sánchez Carrión, Miguel Angel [traductor]. Edition: Editora Marisa de Anta.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson Educación, Prentice Hall, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898a. Place hold Request article Add to cart (remove)
		Servicios : manual de supervivencia / Fausto García, Roberto Luchi, Francisco Arenas Ballester. by García, Fausto [autor.] \| Arenas Ballester, Francisco \| Luchi, Roberto. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Buenos Aires : Temas, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G215s. Place hold Request article Add to cart (remove)
		Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H [autor.] \| Wirtz, Jochen. Edition: Sixth edition.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Upper Saddle River, NJ : Pearson/Prentice Hall, 2007Online access: Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / L898s. Place hold Request article Add to cart (remove)
		Marketing de Servicios / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler ; revisión técnica Juan Pablo Calderón Dávalos, Irma López Espinosa ; traducción Jorge Alberto Velázquez Arellano y Elizabeth Treviño Rosales. by Zeithaml, Valarie A [autor.] \| Bitner, Mary Jo \| Calderón Dávalos, Juan Pablo [revisión] \| Gremler, Dwayne D \| López Espinosa, Irma [revisión] \| Treviño Rosales, Magda Elizabeth [traductor] \| Velázquez Arellano, Jorge Alberto [traductor]. Edition: 5a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : McGraw Hill, 2009Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.8 / Z48m, ... Place hold Request article Add to cart (remove)
		El alto crecimiento : cómo lo consiguen las empresas / Gunter Pauli ; traducción Asel. by Pauli, Gunter, 1956- [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / P327a. Place hold Request article Add to cart (remove)
		Plan estratégico exportador para la región 2007-2019 Bogotá-Cundinamarca : servicios / Cámara de Comercio de Bogotá. by Camara de Comercio de Bogotá. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Cámara de Comercio de Bogotá, 2008Availability: Items available for loan: Biblioteca CESA (1)Call number: 382.09861 / C172s. Place hold Request article Add to cart (remove)
		How to sell a service : guidelines for effective selling in a service business / Malcolm H.B. McDonald with John Leppard. by McDonald, Malcolm [autor.] \| Leppard, John. Series: The Marketing seriesMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: London : Heinemann, 1986Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.8 / M478. Place hold Request article Add to cart (remove)
		Marketing de servicios : personal, tecnologia y estrategia / Christopher Lovelock, Jochen Wirtz ; traduccion, Leticia Esther Pineda Ayala. by Lovelock, Christopher H [autor] \| Pineda Ayala, Leticia Esther [traductor] \| Wirtz, Jochen [autor]. Edition: 6a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Mexico : Pearson Educacion, 2009Publisher: [s.l.] : [s.e.], 2009Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / L911m 2009, ... Place hold Request article Add to cart (remove)
		El servicio es primero : cómo manejar las quejas y al cliente irritado / John Tschohl. by Tschohl, John. Series: Service first ; 3Material type: Film; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877s 1996. Place hold Request article Add to cart (remove)
		Marketing de servicios : personal, tecnología y estrategia / Christopher Lovelock, Jochen Wirtz ; traducción Leticia Esther Pineda Ayala. by Lovelock, Christopher H [autor.] \| Wirtz, Jochen. Edition: Séptima edición.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson, 2015Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / L911m1 2015, ... Place hold Request article Add to cart (remove)
		El servicio es primero : cómo manejar las quejas y al cliente irritado / John Tschohl. by Tschohl, John. Series: Service first ; 3Material type: Film; Format: videocassette ; Type of visual material: videorecording ; Audience: General; Language: Spanish Publisher: Minneapolis, MN : Service Quality Institute, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877s 1996. Place hold Request article Add to cart (remove)

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