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Calidad y servicio : conceptos y herramientas / Martha Elena Vargas Quiñones, Luzángela Aldana de Vega.

by Vargas Quiñones, Martha Elena [autor.] | Aldana de Vega, Luzángela.

Series: Textos universitarios. AdministraciónMaterial type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2007Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.568 / V297c, ...

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El servicio invisible : fundamento de un buen servicio al cliente / Humberto Domínguez Collins.

by Domínguez Collins, Humberto [autor.].

Series: Textos universitarios. Administración ; mercadeo y ventasMaterial type: Text Text; Nature of contents: biography; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / D671s.

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  • Colegio de Estudios Superiores de Administración - CESA
  • Diagonal 34ª # 5ª-23
  • PBX: 339 53 00 – 1189 -1120
  • Bogotá, Colombia
  • Términos y condiciones
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