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Del insumo al producto : logística y administración de la cadena de valor / Martín Christopher.

by Christopher, Martín [autor.].

Edition: 1a. edición.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México Trillas 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / C556d 2014.

Un paso adelante : cómo lograr la ventaja competitiva a través del servicio al cliente / Gabriel Vallejo López, Fernando Sánchez Paredes .

by Vallejo López, Gabriel [autor.] | Sánchez Paredes, Fernando.

Edition: 1ra. edición .Material type: Text Text; Literary form: Not fiction ; Audience: General; Original language: Spanish Publisher: Bogotá : Conecta, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182u1 2011.

Re-evolución en el servicio : la transformación del servicio al cliente en el siglo XXI / Gabriel Vallejo López .

by Vallejo López, Gabriel [autor.].

Edition: 1ra. edición.Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Conecta, 2018Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182r 2018.

Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes / David Gómez.

by Gómez, David [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Ediciones B, 2018Other title: Yellow : cómo crear una cultura de servicio y ponerse la camiseta por los clientes. Parábola empresarial inspirada en hechos de la vida real /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / G569y 2018.

Measuring customer experience : how to develop and execute the most profitable customer experience strategies / Philipp Klaus.

by Klaus, Philipp [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : Palgrave Macmillan, 2015Availability: Items available for loan: Biblioteca CESA (3)Call number: 658.812 / K636m 2015, ...

Construyendo Xperiencias : customer experience, la clave para generar rentabilidad y diferenciación / Rodrigo Fernández de Paredes Alegria.

by Fernández de Paredes Alegria, Rodrigo [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Exma Editorial, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / F363c 2019.

Customer relationship management : a strategic imperative in the world of e-business / editor Stanley A. Brown.

by Brown, Stanley A [editor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Toronto ; New York : John Wiley & Sons Canada, 2000Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2000.

Las dos caras del servicio : 34 experiencias que nos recuerdan la importancia de servir / Gabriel Vallejo López.

by Vallejo López, Gabriel [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Conecta, 2020Other title: Las dos caras del servicio : treinta y cuatro experiencias que nos recuerdan la importancia de servir /.Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / V182d 2020.

Customer experience : 22 international CX professionals share their current best-thinking on achieving impact and visibility through world-class best-practice CX / Editor Andrew Priestley.

by Priestley, Andrew [editor .].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido : Writing Matters, 2019Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / C987c 2019.

The customer experience book : how to design, measure and improve customer experience in your business / Alan Pennington.

by Pennington, Alan [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: Reino Unido ; New York, Pearson, 2016Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / P414c 2016, ...

Interactions II / McGraw-Hill Interamericana.

by McGraw-Hill Interamericana, S.A | Service Quality Institute.

Series: InteractionsMaterial type: Film Film; Format: videocassette ; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: New York : McGraw-Hill Interamericana 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 423.1 / M478i 1991.

Life on Brian / Director Terry Jones.

by Jones, Terry [director.] | Cleese, John [actor.] | Chapman, Graham [actor.] | Gilliam, Terry [actor.].

Material type: Film Film; Format: videocassette ; Type of visual material: videorecording ; Audience: Specialized; Language: Spanish Publisher: England : HandMade Films 1979Availability: Items available for loan: Biblioteca CESA (1)Call number: 791.43655 / L722 1979.

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