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Conexiones : la práctica de la excelencia, el camino al éxito: programa de entrenamiento de calidad en el servicio para miembros del personal de instituciones educativas / John Tschohl.

by Tschohl, John [autor.].

Edition: 3ra edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Washington D.C.] : Service Quality Institute, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 378.19 / T879c.

Services marketing : text and cases / Steve Baron, Kim Harris.

by Baron, Steve [autor.] | Harris, Kim [coautor].

Edition: 2 edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : Palgrave, 2003Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.82 / B265s, ...

Key account selling : opening doors - selling by meeting the custumers' needs / Timothy E. Fara.

by Fara, Timothy E [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [s.l.] : 1st books, 2003Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.87 / F219k.

Gerencia de clientes / Emigdio A. Martínez L.

Edition: Segunda edición.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Emigdio A. Martínez L., 2006Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M385g.

Fidelizar al cliente : marketing, internet e imagen de marca / Jean Marc Lehu ; traducción Duher, Patrick.

by Marc Lehu, Jean [autor.] | Ducher, Patrick [traductor].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Barcelona : Paidós, 2001Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.84 / L713f.

Tú eres tu propia marca : marketing personal para un profesional / Manuel Schneer.

by Schneer, Manuel [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Norma, 2005Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / S358t, ...

All for one : 10 strategies for building trusted client partnerships / Andrew Sobel.

by Sobel, Andrew [autor.].

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Hoboken, NJ : John Wiley & Sons, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / S677a.

Customer service : skills for success / Robert W Lucas.

by Lucas, Robert W [autor.].

Edition: Fourth edition.Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Boston, MA : McGraw\Hill, 2009Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / L933c.

Calidad personal : la base de todas las demás calidades / Claus Moller.

by Moller, Claus [autor.] | Colaboradores | Love, Jan - Moller, Viveca - Touborg, Lis.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [s.l.] : Time Manager International, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / M736c.

Relationship marketing : theory and practice / edited by Francis Buttle.

by Buttle, Francis [autor.].

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: London : Chapman, 1996Online access: Publisher description | Table of contents only Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / R382r.

Mid-Market CRM : Customer Relationship Excellence for mid sized enterprises / Francis Buttle , Jeremy Cox.

by Buttle, Francis [autor.] | Cox, Jememy.

Material type: Text Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: [Washington D.C.] : Label Publishing, 2004Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B988m.

Crossumer : clases para entender al consumidor español de nueva generación / Víctor Gil, Felipe Romero.

by Gil, Víctor [autor.] | Romero, Felipe [coautor].

Edition: 2da edition.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Madrid] : Gestión 2000, 2008Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.812 / G463c, ...

Marketing de los servicios / Ildefonso Grande Esteban.

by Grande Esteban, Ildefonso [autor.].

Edition: 4a. edition / revisada y actualizada.Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : Alfaomega, 2012Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.82 / G751m.

Clasificación de los clientes [Videograbación] / Colegio de Estudios Superiores de Administración CESA-INCOLDA

by Colegio de Estudios Superiores de Administración. Cesa.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publication details: [Bogotá] : [s.e.], [s.f.]Availability: No items available.

Soy tu cliente : recuerdame [Videograbación] / director Judson Stephen

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publication details: Bogotá : McGraw-Hill, 198?Availability: No items available.

Servicio al Cliente : estrategias para elegir [ Videograbación] / Peter David Rosten

by Rosten David, Peter.

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publication details: [s.l.] : [s.e.], [s.f.]Availability: No items available.

El cierre de ventas = closing the sale [Videograbación] / Don MacDonald

Material type: Text Text; Literary form: Not fiction ; Audience: Specialized; Language: Multiple languages Publication details: México : McGraw-Hill, [s.f.]Availability: No items available.

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