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		Los catorce puntos de Deming aplicados a los servicios / A. C. Rosander ; versión española por Miguel Angel Vila Espeso, Elizabeth Hoy Harvey. by Rosander, Arlyn Custer, 1903- [autor.] \| Hoy Harvey, Elizabeth [traductor] \| Vila Espeso, Miguel Angel [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Ediciones Diaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / R788c. Place hold Request article Add to cart (remove)
		Alcanzando la excelencia mediante el servicio al cliente / John Tschohl, Steve Franzmeier ; traducción Claudio L. Soriano Soriano. by Tschohl, John [autor.] \| Franzmeier, Steve \| Soriano Soriano, Claudio L [traductor]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid : Díaz de Santos, 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / T877a. Place hold Request article Add to cart (remove)
		Ponga la calidad a prueba : compruebe si realmente da buenos resultados todo lo que se dice acerca de la calidad / Roger J. Howe, Dee Gaeddert, Maynard A. Howe ; traducción de Lino Leopoldo Santacruz Moctezuma. by Howe, Roger J. - Gaeddert, Dee, Coaut. - Howe, Maynard A., Coaut. - Santacruz Moctezuma, Lino Leoplodo [traductor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : McGraw-Hill, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H855p. Place hold Request article Add to cart (remove)
		Production and operations management : concepts, models and behavior / Everett Adam, Ronald Ebert. by Adam, Everett - Ebert, Ronald [coautor]. Edition: 5 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Englewood Cliffs, NJ : Prentice Hall, 1992Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / A193p. Place hold Request article Add to cart (remove)
		Aseguramiento de calidad en compras : como desarrollar las relaciones comprador\proveedor / Eduardo Gómez Saavedra. by Gómez Saavedra, Eduardo [autor.]. Series: Serie gerentesEdition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : RAM Editores, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / G633a. Place hold Request article Add to cart (remove)
		Como gerenciar la calidad total : estrategias y técnicas / Dennis Lock. by Lock, Dennis [autor] \| Smith, David J [autor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: [Bogotá] : LEGIS, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / L813c. Place hold Request article Add to cart (remove)
		Production and operations management : strategic and tactical decisions / Jay Heizer, Barry Render. by Heizer, Jay [autor.] \| Render, Barry [coautor]. Edition: 4 edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New Jersey : Prentice Hall, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / H465p. Place hold Request article Add to cart (remove)
		Administración total del mejoramiento continuo : la nueva generación / H. James Harrington con James S. Harrington ; traducción Leonardo Cano. by Harrington, H. James [autor.] \| Cano, Leonardo [traductor] \| Harrington, James S. Series: McGraw\Hill. Nuevos temas empresariales. Management Siglo XXIMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Bogotá : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / H311a. Place hold Request article Add to cart (remove)
		Production and operations management : focusing on quality and competitiveness / Roberta S. Russell, Bernard W. Taylor. by Rusell, Roberta S. - Taylor, Bernard W [coautor]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Englewood Cliffs, NJ : Prentice Hall, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / R963p. Place hold Request article Add to cart (remove)
		Administración y control de la calidad / James Robert Evans, William M. Lindsay ; traductor Virgilio González Pozo. by Evans, James Robert, 1950- [autor.] \| Anzures, María Bruna [revisión] \| González Pozo, Virgilio [traductor] \| Lindsay, William M. Edition: Revisora técnica y editorial Bruna Anzures.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Grupo Editorial Iberoamérica, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / E92a. Place hold Request article Add to cart (remove)
		Taguchi : métodos taguchi : seminario introductorio / D. Meade. by Meade, D [autor.]. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Dearborn, MI : American Supplier Institute, 1989Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / M481i. Place hold Request article Add to cart (remove)
		II Simposium Internacional : la calidad orientada al cliente / Augusto Pozo Pino , Centro de Calidad. by Pozo Pino, Augusto [autor.] \| Centro de Calidad. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Monterrey : Centro de Calidad, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C153c. Place hold Request article Add to cart (remove)
		Desarrollo de una cultura de calidad / Humberto Cantú Delgado. by Cantú Delgado, Humberto [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México ; Santafé de Bogotá : McGraw\Hill, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C229d. Place hold Request article Add to cart (remove)
		Educación y calidad total : filosofía, principios y herramientas de implementación / José Cruz Ramírez. by Cruz Ramirez, José [autor.]. Edition: 2a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: México : Grupo Editorial Iberoamérica, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / C955e. Place hold Request article Add to cart (remove)
		Direccion de producción : decisiones tácticas / Jay Hezer, Barry Render ; traducción Esperanza Barenys de Lacha ; revisión técnica José Luis Martínez Parra. by Heizer, Jay [autor.] \| Barenys de Lacha, Esperanza [traductor] \| Martínez Parra, José Luis \| Render, Barry. Edition: 4a edition.Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: Madrid ; Santafé de Bogotá : Prentice Hall, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.5 / H465d. Place hold Request article Add to cart (remove)
		Gemba kaizen : a commonsense low\cost approach to management / Masaaki Imai. by Imai, Masaaki, 1930- [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : McGraw\Hill, 1997Other title: Commonsense low\cost approach to management.Online access: Contributor biographical information \| Publisher description \| Table of contents Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / I31g. Place hold Request article Add to cart (remove)
		Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L Willard. by Brown, Mark Graham [autor.] \| Willard, Marsha L. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Burr Ridge, Ill : Irwin Professional Pub., 1994Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / B879w. Place hold Request article Add to cart (remove)
		Strategic benchmarking : how to rate your company's performance against the world's best / Gregory H Watson. by Watson, Gregory H [autor.]. Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: New York : John Wiley, 1993Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.568 / W337s. Place hold Request article Add to cart (remove)

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