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		Empatía digital : inteligencia artificial aplicada al marketing para crear estrategias centradas en el cliente / Santiago Martínez Vela. by Martínez Vela, Santiago [autor]. Series: Paidós EmpresaMaterial type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : Editorial Planeta Colombiana, 2021Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.802 / M385 2021. Place hold Request article Add to cart (remove)
		What customers crave : how to create relevant and memorable experiences at every touchpoint / Nicholas J. Webb. by Webb, Nicholas J, 1958- [autor]. Edition: Primera ediciónMaterial type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Summary language: English Publisher: New York : American Management Association, 2017Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / W365w 2017. Place hold Request article Add to cart (remove)
		Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger. by Kinni, Theodore B, 1956- [autor] \| Iger, Robert A [prólogo] \| Disney Institute [autor]. Edition: Primera ediciónMaterial type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Summary language: English Publisher: New York : Disney Editions, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B365 2011. Place hold Request article Add to cart (remove)
		Rethinking competitive advantage : new rules for the digital age / Ram Charan and Geri Willigan. by Charan, Ram, 1939- [autor] \| Willigan, Geri [autor]. Edition: First editionMaterial type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Language: English Publisher: United Kingdom : Random House Business, 2021Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4 / C469r 2021. Place hold Request article Add to cart (remove)

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