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Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger.

by Kinni, Theodore B, 1956- [autor] | Iger, Robert A [prólogo] | Disney Institute [autor].

Edition: Primera ediciónMaterial type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Summary language: English Publisher: New York : Disney Editions, 2011Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.812 / B365 2011.

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Rethinking competitive advantage : new rules for the digital age / Ram Charan and Geri Willigan.

by Charan, Ram, 1939- [autor] | Willigan, Geri [autor].

Edition: First editionMaterial type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Language: English Publisher: United Kingdom : Random House Business, 2021Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4 / C469r 2021.

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