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		El sistema de satisfacción del cliente en la calidad total : como definir estándares y procesos en función del cliente / Reinaldo Santos Gianni. by Santos Gianni, Reinaldo. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1991Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.568 / S237s 1991. Place hold Request article Add to cart (remove)
		Manejo de la información en la Atención al cliente : seminario interno DIAN / Lucía G. de Taborda, Elizabeth Richoux. by G. de Taborda, Lucía \| Richoux, Elizabeth. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1996Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643m 1996. Place hold Request article Add to cart (remove)
		Clientes de por vida / Gerardo González Uribe; Cesa, Incolda. by González Uribe, Gerardo \| Colegio de Estudios Superiores de Administración. Cesa \| Incolda. Series: Colección video empresarialMaterial type: Film; Type of visual material: videorecording Language: Spanish Publisher: Bogotá : P&B, 1997Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643ve 1997. Place hold Request article Add to cart (remove)
		Servicio al Cliente y Atención Telefónica : seminario interno Ecopetrol Cúcuta / Lucía G. de Taborda, Elizabeth Richoux. by G. de Taborda, Lucía \| Richoux, Elizabeth. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Bogotá : Incolda, 1995Availability: Items available for loan: Biblioteca CESA (1)Call number: I658.8 / G643cl 1995. Place hold Request article Add to cart (remove)
		Administración de la Cadena de Suministro : una Perspectiva Logística / John J. Coyle [y otros tres]. by Coyle, John J [autor] \| Cervantes Espinosa, Yolanda \| Gibson, Brian J \| Haaz Díaz, Guillermo [revisión] \| Jasso Herman D'bomeville, Erika M \| Langley C., Jhon [autor,] \| Nieves-Jiménez, Yazmín [revisión] \| Novack, Robert A \| Velázquez Arellano, Jorge Alberto. Edition: Novena edición.Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Original language: English Publisher: [México] : [s.e.], 2013Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.78 / A354a 2013, ... Place hold Request article Add to cart (remove)
		Value proposition design : how to create products and services customers want / Alexander Osterwalder ... [y otros]. by Bernarda, Gregory [autor.] \| Osterwalder, Alexander \| Pigneur, Yves \| Smith, Alan. Series: : StrategyzerMaterial type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: English Publisher: Hoboken, NJ : John Wiley & Sons, 2014Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.4012 / V215v 2014. Place hold Request article Add to cart (remove)
		Marketing de servicios : personal, tecnología y estrategia / Christopher Lovelock, Jochen Wirtz ; traducción Leticia Esther Pineda Ayala. by Lovelock, Christopher H [autor.] \| Wirtz, Jochen. Edition: Séptima edición.Material type: Text festschrift ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Original language: English Publisher: México : Pearson, 2015Availability: Items available for loan: Biblioteca CESA (2)Call number: 658.8 / L911m1 2015, ... Place hold Request article Add to cart (remove)
		Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp. by Lipp, Doug [autor.]. Edition: 1a. edition .Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publisher: New York : McGraw-Hill Education, 2013Availability: Items available for loan: Biblioteca CESA (1)Call number: 658.3124 / L664d 2013. Place hold Request article Add to cart (remove)

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