Winning the service game / Benjamin Schneider, David E Bowen.
Material type:
TextLanguage: English Publisher: Boston, MA : Harvard Business School Press, 1995Description: xi, 295 páginas : ilustraciones ; 25 cmContent type: texto Media type: sin mediación Carrier type: volumenISBN: 0875845703; 0875845703Subject(s): Servicio a clientes | Consumidores | Empleados -- Training of | Incentivos en la industriaDDC classification: 658.812
| Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
Libros
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Biblioteca CESA
Diagonal 34 A No. 5 A - 23 Casa Incolda PBX: 339 53 00 serviciosbiblioteca@cesa.edu.co |
General | 658.812 / S359w (Browse shelf(Opens below)) | Ej. 1 | 1 | Available | 7101009227 |
Total holds: 0
Includes bibliographical references (p. 261\283) and index.
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